How do you remove the trim ring that covers the screws for the ceiling canopy on a Hampton Bay ceiling fan? They told me to twist it counterclockwise, but I have tried that and it won't budge. I have even put a pipe clamp on it and pounded it with a hammer... nothing. I am getting frustrated. How in the world do you remove this trim ring? Thanks in advance!

It should twist very easily. Are you sure you are twisting the right part?