View Full Version : Discolored Carpet
luigi1111
Dec 8, 2008, 05:48 PM
I purchased from Lowe's a carpet cleaning product called Capture. It has a powder that you put on the stain and then vacuum off. I used it on my 1 year old dark tan carpet and now the stains have a white hue around them from the powder. It looks like it made the carpet lighter than it was. I tried contacting the company but have not had a response. Any suggestions? Has anyone used this product?
JudyKayTee
Dec 8, 2008, 06:51 PM
I purchased from Lowe's a carpet cleaning product called Capture. It has a powder that you put on the stain and then vacuum off. I used it on my 1 year old dark tan carpet and now the stains have a white hue around them from the powder. It looks like it made the carpet lighter than it was. I tried contacting the company but have not had a response. Any suggestions? Has anyone used this product?
I actually have some of this and there's a big warning on mine (if we have the same product and I think we do) to test it on an inconspicuous part of the carpet before using it.
I learned the hard way with a similar problem.
ballengerb1
Dec 8, 2008, 08:03 PM
I think you will not get relief from the company but maybe complaining to a HD store manage might get you some sympathy. That warning label is their boiler plate protection, you did not use the product as they directed.