PDA

View Full Version : Prob with web browser and donloading

bulldog0123
Nov 15, 2008, 05:40 AM
hi all...
I have quite a few problem with the web browsers in my system and I am not sure if they are related..
anyway, I ve listed them below... help...

1. I am not able to open any site through Firefox browser
2. when I open gmail on IE browser, it displays the login page but immediately shuts down, giving some error report
3. when I save some web page or download a pdf file onto my desktop, it does not get saved. I don't find it anywher on my desktop

this is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:47:30 PM, on 11/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\svchost.exe
C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start

Page = about:blank
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

MSN.com (http://go.microsoft.com/fwlink/?LinkId=69157)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search

Page = Live Search (http://go.microsoft.com/fwlink/?LinkId=54896)
R3 - URLSearchHook: Yahoo! Toolbar -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: SSVHelper Class -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO -

{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\2.0.301.7164\sw g.dll
O3 - Toolbar: &Google -

{2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

files\google\googletoolbar3.dll
O4 - HKCU\.. \Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\.. \Run: [Yahoo! Pager]

"C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKUS\S-1-5-19\.. \Run: [AVG7_Run]

C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\.. \Run: [AVG7_Run]

C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User

'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\.. \Run: [AVG7_Run]

C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User

'SYSTEM')
O4 - HKUS\.DEFAULT\.. \Run: [AVG7_Run]

C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User

'Default user')
O4 - Global Startup: DriveGuard.lnk = C:\Program

Files\WinDriveGuard\DriveGuard.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://E:\MSOFFI~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

E:\MSOFFI~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab}

(YInstStarter Class) - C:\Program

Files\Yahoo!\Common\yinsthelper.dll
O17 -

HKLM\System\CCS\Services\Tcpip\.. \{6275C24D-E3A1-4909-A

40A-02671C6CAE23}: NameServer = 217.114.163.197
O17 -

HKLM\System\CCS\Services\Tcpip\.. \{6CD6FE2B-FB9E-4903-8

B86-51739B67CD72}: NameServer = 85.255.113.123

85.255.112.184
O17 -

HKLM\System\CS1\Services\Tcpip\.. \{6275C24D-E3A1-4909-A

40A-02671C6CAE23}: NameServer = 217.114.163.197
O17 -

HKLM\System\CS2\Services\Tcpip\.. \{6275C24D-E3A1-4909-A

40A-02671C6CAE23}: NameServer = 217.114.163.197
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) -

GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT,

s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google -

C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. -

C:\WINDOWS\system32\pctspk.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. -

C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone

Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 4608 bytes



suggest what to do...
thank you
Whiskey14
Jan 2, 2009, 11:53 PM
Try this, using Internet Explorer go to:

Free Virus Scan - Free Antivirus Software | Norton Security Scan (http://security.symantec.com/sscv6/WelcomePage.asp)

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: : (http://www.symantec.com/search/) and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.