buckeye62
May 25, 2006, 12:20 PM
My daughter and roommate are students at KCAI. They leased a 2 bedroom apartment in July 2005. The property has a one bedroom unit underneath which is/was gutted and being renovated. They had completed putting blown installation in the ceiling and were dry walling the unit. My daughter’s apartment has a Kenmore washer/dryer combo model 110887522793 made around 2003. This Kenmore was purchased in Jan. 2004 and warranty ran out Jan. 2005. My daughter was doing a load of laundry (May 9th at 10:50am) and it filled with water then stopped and made no noise as it did not go into the next cycle as normal. She turned the knob and still nothing happened. She called the apartment maintenance and they were not in so she left a message with the lady who answered. She told her the washer was full of water but would not work and she needed to leave for class could they come by and look at it. After she hung up she went back to the washer/dryer to turn the knob on the off position and it started to smoke and spark. She went over to the breaker box and turned off the power. She called the apartment maintenance (11:20) and spoke to the same person. My daughter told her she had just called to report the machine problem and stated what happened when she turned it off. She told them that she turned the breaker off and left the box door open. She said she needed to leave for class and asked when someone would stop by. The lady told her that the assistant maintenance man was on the property and since they had a key they would look at it. At 1:30-2pm my daughters roommate comes home and the apartment has flooded he runs downstairs to see if the water in going into the unit under theirs. He finds two men – one is the assistant maintenance man and the other is the worker and they are working on cleaning up water. The roommate states my apartment above you is flooded and the asst. maintenance man states oh sh@& I thought we hit a pipe. He follows the roommate upstairs and it takes both of them to turn water knob to off. My daughter comes back home at 2:30 and her roommate has already mopped the floor. In the water bucket is a removable bikini bathing suit strap, a sock, and a sample package of tide and downy – none of which is either roommates. My daughter calls asks for the office manager, Kate, and the lady answering says she not in, she asks when the maintenance person is coming and is told he’s not in either. It is not until Thursday May 12th that the maintenance man, Jim arrives when he opens the washer it’s still half full of water and he helps bring out the items in it and hang them up. He removes a part from the machine and said it will take a week to order and replace it.
Monday May 22nd my daughter calls the office manager Kate to find out when the machine will be fixed. She’s tells my daughter that she is responsible for the repairing the machine and the unit downstairs because it’s all her fault. The roommates Father call Kate on May 23rd and Kate literally starts yelling at him stating they admitted it they were at fault and have to pay. I call the same day and Kate tells me that the owner is working on figures on how much it will cost to repair the hardwood floors and washing machine in my daughter’s apartment and the cost on restoring the downstairs unit. On May 24th the owner calls and tells me it will cost $10,000 to 15,000 to repair everything. He states that because the water ran for ½ a day without anyone doing anything it damaged the hardwood floors and the unit below. He states that the machine broke because the wires were corroded due to soap being on them.
My questions are as follows:
The apartment had been leased prior to my daughter moving in. How can they place all the blame onto her – especially with the fact that items found under the machine did not belong to the current tenants? It would seem that the machine was not cleaned and maintained prior to them moving in.
How can they state the water leaked ½ a day without anyone doing anything? My daughter placed two phone calls for maintenance. When she left the machine was no longer filing with water, was turned off and the electricity turned off. Last night I started my machine at home and pulled the electrical plug and the machine stopped working and filling with water. So how could there be no water entering the machine and suddenly so much water it floods her apartment to the point her Yorkie in a crate is floating and the apartment below is having water come in?
Her apartment is located in Kansas City Missouri and I live in Dallas Texas so I have not yet seen the damage. But I think it is very possible that they are placing blame where it does not belong. I think the man who stated they might have hit a pipe was more accurate. Plus if the assistant maintenance man was downstairs right under my daughter’s apartment why didn’t he walk up and check it out? If he had come up after the first phone call and turned off the water supply – if that’s where the water actually came from.
Please advise me on what I need to do? The owner and manager called and left a message for my daughter and her roommate to come to the office (which is off the premises) and talk, but I told her that we need advice before they meet.
Help me ASAP.
Sincerely
Rebecca
Monday May 22nd my daughter calls the office manager Kate to find out when the machine will be fixed. She’s tells my daughter that she is responsible for the repairing the machine and the unit downstairs because it’s all her fault. The roommates Father call Kate on May 23rd and Kate literally starts yelling at him stating they admitted it they were at fault and have to pay. I call the same day and Kate tells me that the owner is working on figures on how much it will cost to repair the hardwood floors and washing machine in my daughter’s apartment and the cost on restoring the downstairs unit. On May 24th the owner calls and tells me it will cost $10,000 to 15,000 to repair everything. He states that because the water ran for ½ a day without anyone doing anything it damaged the hardwood floors and the unit below. He states that the machine broke because the wires were corroded due to soap being on them.
My questions are as follows:
The apartment had been leased prior to my daughter moving in. How can they place all the blame onto her – especially with the fact that items found under the machine did not belong to the current tenants? It would seem that the machine was not cleaned and maintained prior to them moving in.
How can they state the water leaked ½ a day without anyone doing anything? My daughter placed two phone calls for maintenance. When she left the machine was no longer filing with water, was turned off and the electricity turned off. Last night I started my machine at home and pulled the electrical plug and the machine stopped working and filling with water. So how could there be no water entering the machine and suddenly so much water it floods her apartment to the point her Yorkie in a crate is floating and the apartment below is having water come in?
Her apartment is located in Kansas City Missouri and I live in Dallas Texas so I have not yet seen the damage. But I think it is very possible that they are placing blame where it does not belong. I think the man who stated they might have hit a pipe was more accurate. Plus if the assistant maintenance man was downstairs right under my daughter’s apartment why didn’t he walk up and check it out? If he had come up after the first phone call and turned off the water supply – if that’s where the water actually came from.
Please advise me on what I need to do? The owner and manager called and left a message for my daughter and her roommate to come to the office (which is off the premises) and talk, but I told her that we need advice before they meet.
Help me ASAP.
Sincerely
Rebecca