hello all,
I am new to this forum. Basically having total 9.5 years in IT, but I seek some urgent guidance to how proceed from here.

Myself. Initial 4 years = went in hardware/network and basic Windows related troubleshooting.
Next 5 years = core exp in helpdesk operaations /lead team / Lead Technical Operations for IT Support service delivery/ Extensive exposure to ISP liasong, Project coordination/ Management reports/ Cisco basic setup.. / Meetings/ Performance / Mentoring/Motivating/ Building teams/

But now what.. ahead..

Will be glad if some can please guide me on this reguidance. I have heard somewhere, helpdesk or what we Service Desk.. word means totally waste.. they are being asked of everything and anything..

Will be glad if somebody could share their email address- for further discussions.. on one to one basis..

thanks in advance.

PM.

Hello, prady2581!

Those of us who answer questions on a regular basis here answer them on the threads where the questions have been asked and not privately in any way so that others with similar questions might benefit by the answers that have been provided.

What is the reason that you are wanting to know about your future career, please? It sounds like you already have a lot of experience that would enable you to get a job. Did you lose your job or just wanting a change? Just guessing here... Please provide more information.

Thanks!

Hello, prady2581!

Those of us who answer questions on a regular basis here answer them on the threads where the questions have been asked and not privately in any way so that others with similar questions might benefit by the answers that have been provided.

What is the reason that you are wanting to know about your future career, please? It sounds like you already have a lot of experience that would enable you to get a job. Did you lose your job or just wanting a change? Just guessing here... Please provide more information.

Thanks!

Hi Clough,
Thanks for revert. Yes I have enough experience but looking for change for 2 reasons , there is v.much possibility of downsizing of strenghth, and secondly Iam really confused on my career path.

Yes Iam enough exp , it is more of Managing Technical Operations, Helpdesk operations, Extensive Liasoning, Management Reports & Meetings, Achieving targets, Strict Adherence..

I would like to know further after this what , means what Career Path should we take, what To project myself, on what areas should I enchance/concentrate on, Which relevant Certifications will help my career to forward. Should I take some classed on Hands-ons experiences on technologies of Microsoft servers,linux, ccna ,telecom...

Basically confusion in deciding where to go from here.. how to shape / how to shape it..

Your inputs and necessary guidance is awaited.
Thanks in advance..

prady2581

Hi Prady
You can research taking certain certification courses in Database administration, Windows Administration,UNIX administration which will hopefully widen your opportunities in the IT field and will take you to the next level.

Good luck

Hi Prady What about going for Project Management as you already nearly 10 years of expeience . You caboot go for role based jobs now. You can also pursue MBA .