I have a friend that just got into a car accident. She was told by the insurance company that her car is considered totalled and the market value of the car was $3,200. Now the insurance company told her that from "CCC" the market value of the car is $1,925 and they are subtracting $250 for the transmission (the car was hit in the front). Also they are deducting for the condition of the car. The adjuster also told her that the car was possibly in another accident because there is different paint on the car. She purchased the car used with 183,000 miles on it. Can someone tell me what "CCC" is? Why the insurance companies DO NOT use Kelley book anymore? And what is NADA?

I have a friend that just got into a car accident. She was told by the insurance company that her car is considered totalled and the market value of the car was $3,200. Now the insurance company told her that from "CCC" the market value of the car is $1,925 and they are subtracting $250 for the transmission (the car was hit in the front). Also they are deducting for the condition of the car. The adjuster also told her that the car was possibly in another accident because there is different paint on the car. She purchased the car used with 183,000 miles on it. Can someone tell me what "CCC" is? Why the insurance companies DO NOT use Kelley book anymore? And what is NADA?
Hello -

CCC is short for CCC Information Services Inc. According to their website, they provide data for appraisals and total loss valuation.

Why don't they use Kelley Blue Book? Not all insurance companies rely on the same valuation methods and Kelley Blue Book isn't necessarily the standard anyway.

NADA is a used car guide: N.A.D.A. Official Used Car Guide Company (http://www.nada.com/)

You're at the mercy of the insurance company if you are looking to replace the car through them. If a junkyard would give you more, try it but it's not likely.

hello -

CCC is short for CCC Information Services Inc. According to their website, they provide data for appraisals and total loss valuation.

Why don't they use Kelley Blue Book? Not all insurance companies rely on the same valuation methods and Kelley Blue Book isn't necessarily the standard anyway.

NADA is a used car guide: N.A.D.A. Official Used Car Guide Company (http://www.nada.com/)

You're at the mercy of the insurance company if you are looking to replace the car through them. If a junkyard would give you more, try it but it's not likely.


Thank you for your quick response. I will pass the word to her right now.

But you don't have to just accept their figure, refuse, give them your list of the actual value.
Also most provide the right to outside mediation, for a outside company to do the value.

Tell your friend to get comparable RETAIL prices from 3 used car lots. Not the negotiated price, but the price they put on the windshield. The insurance company is allowed to deduct for things like cracked windshields, dents, worn seats, etc. But when they start deducting for things like dirty carpet, your friend may be better off hiring a car detailing company to come in and clean the car so they can no longer deduct for that stuff.

Prior accident is irrelevant unless the car was in a serious enough accident to be classified as salvage or totaled. Unless he can assure your friend that the 3 comparable cars on the used car lots have never had an accident, then he can't deduct for hers.

Have her talk to her insurance agent and ask for a different adjuster or find the procedure for appealing this adjusters estimate.

I have two friends who have done this and settled for a LOT more money than the adjuster's first offer.