New Altura ceiling fan does not reverse with remote. No pull chains since it is 20ft high ceiling. Changed settings on housing and remote but still doesn't reverse. Any ideas:confused:

Why not extend the pull chains ? Would that not solve the problem ?

Success !

Besides, pullchains don't control the reverse feature.

What happens when you push the reverse button on the remote? Does the remote react at all i.e. LED blink? Any click or anything from the fan housing?

LED does blink red but no click/sound from housing... waited for fan to come to complete stop and tried reverse, tried reverse when fan was in motion and it continued forward, changed the settings, changed wiring (for what it's worth), same issue.

I missed the point where you said it was new. Return it. It is likely the receiver that is messed up, you can order another one, but you shouldn't have to with a new fan.

Had the same problem - tried everything. I thought... THEN I pushed the light dimmer switch on the remote and PRESTO! The reverse works. It made a clicking noise that made me nervous but low and behold the fan is running in the right direction (blowing down) and let me tell you, I'm glad it doesn't go any faster because it is blowing stuff around the room as is...

Hope this helps... :)

Interesting.. . These remotes are confused.

I just installed mine and can't make it reverse either. Does anyone know how to fix this?

Did you try the light dimmer trick as above?

Also try spinning the fan in the direction you want it to go while turning the wall switch (not remote) on and off. Sometimes that tricks it.

If nothing can get it's attention, return it.

Hi, I had the same issue and had to return the fan. What a pain! But on the plus side, I think you can just replace the bottom switch mechanism. What I should have done is just buy a new fan, replace the bottom part only (where the plastic connections are made). If that works, you save yourself a ton of time and effort and can just return the new fan and the old switch. If you try this let me know if it worked.

The bottom switch mechanism?

Yeah, there is a relay in the bottom of the fan that is probably the issue. I don't buy the pushing buttons on the remote, I tried that for hours. After installing the replacement fan and heard the click when reverse was engaged I think the problem is in this relay. The good news is that to replace just this part is VERY easy. Just take the bottom cap off and replace with the new one. Then you can put the old one in the box with the new fan and return it. Won't take more than 5 minutes.

I ask because usually the receiver is in the ceiling. But as I said previously, I've not owned this specific model.

Turn the fan on HI and then hit the reverse button. You'll hear a click and the fan will reverse. If you want to go back to the cold weather setting turn it on HI and hit reverse again. I had to call the help line to find this out. From the number of people having this problem you would think they would have included this info in the manual.

Which is interesting as you're not supposed to reverse fans while they are running.

I hope that this will help someone else with the same issue. I just bought and installed a Hampton Bay Altura 68" fan and Love the way it looks. When I installed it, it would not reverse. After reading allot of complaints about this, I decided to go buy another one and just replace the parts that I needed and then return the fan with the faulty parts.
Here is the thing: The remote receiver with the dip switch settings ONLY controls the light and the fan speeds. It does NOT control the reverse function of the fan. There are two modules under the cover for the light kit. One has the plug wires going to it and the other has just two wires going to it. one of these modules is the one that controls the reverse.

I verified this with two different set of controls for this fan. It worked for me with both. It is too bad Hamton Bay doesn't put together a better manual.

How I got the fan to reverse:
1. Turn the fan on low speed.
2. hold the remote up to the fan (specifically right to the modules located under the light kit cover).
3. Press the reverse button on the remote until the fan speeds up then hold the reverse button for a second. (You may hear the motor humming then stop humming then humming again)
4. Let go of the reverse button. (you may hear a faint "click" from the small two wire module)

That is it. Your fan will now be turning in the opposite direction.

I hope this helps. I actually have to put a ladder up and hold the remote approx. 8 inches from the bottom of the fan to get mine to reverse, so don't be surprised if you need to get close to the fan to reverse it. Since it is only done a couple times a year, that is OK.

You Shouldn't have to go through all that, but remote fans are finnicky, and Hampton Bay are junk. Go figure.

I just installed the same fan and have the same issues. Can't turn the fan off or put in to revervse. I tried the light dimmer trick - no go. Called the GP Warranty 800.283.6513, they are sending a new transitter and a new receiver to swap out. We'll see?? That's all it can be, one or the other.:D

What light dimmer trick?

What light dimmer trick?

I though it was suggested in one of the replies above, but could not find it. It was something like press and hold the dimmer button??
I received the new hand held transmitter and receiver. The new hand held remote transmitter solved my problem of the fan not reversing and not turning off. So I will be sending back the old defective hand held remote along with the new receiver that I did not have to install... Thank God!

I seem to recall reading something like that, but there are so many posts and not all of them are entirely accurate.. .

The Altura is pretty but I'm not a 'fan'

I'm seeing lots of questions regarding how to reverse a Hampton Bay ceiling fan that has no reverse switch on the main unit. You'll first want to get the phone number of the ACTUAL manufaturerfrom Home Depot (Hampton Bay is a Home Depot brand that is manufactured by different 3rd parties). The manufacturer for the Altura 68' is GP Warranty - 800.749.3267. On to the instructions and the HUGE caveat...

With the remote:
1) hit the Hi button
2) thit the Lo button
3) hold the reverse button until the fan starts turning the other way.

HUGE CAVEAT!!

THE FAN WILL NOT GO INTO REVERSE IF YOU HAVE IT ON A DIMMER SWITCH!!

As soon as I changed to tradition switch the fan responded to the button sequence (it would only slow down and then speed back up before).

IndyJonny :)

Fan has to running in 'High' mode to reverse it. Just push 'Hi' button; wait for it to get up to speed and then press the 'Reverse' button. Should work then. We just purchased two of these fans for our living room. One works fine as above, but the other one will just toggle through the speeds but will not turn off nor go into reverse. When I called the manufacturer, King of Fans, they seemed to know immediately what the problem was, and said they'd send a replacement 'receiver' [the one in the motor unit]. Now we have to call out an electrician again because we don't have a ladder that will reach our 18 ft. ceiling to swap out the old one... sigh... wish these companies would do better quality control! Like verify everything works BEFORE they box it up and ship it!! Seems to be a common problem however... The other fan is great though, so if you can get it working it's a wonderful fan. Looks great and moves a lot of air!

1. You should not have a remote fan on a dimmer switch, period.

2. Hampton Bay has NO quality control. Stop buying them!

I had the same problem. I have a Hampton Bay fan with both an uplight and downlight with reverse that is only controlled by the remote. The ability to turn fan off and on would not work. So hubby ordered new sending unit. Once we replaced that, we could not reverse the fan for cooling, it only worked for the winter mode (pushing warm air down). I read on a post here, someone suggested trying to switch out the pink and yellow wires in the reverse module. We tried this and it worked beautifully! Thank you to whoever posted that advice!!

We also purchased a new Altura fan after we had purchased two larger 68" fans which worked beautifully. When the smaller Altura was installed, it wouldn't react to anything- no reverse, no high speed. We read this blog and saw that it won't work with a dimmer on the line (which we had due to a light that was on the same circuit. We changed the dimmer to a traditional switch and Voilà! It worked beautifully. My husband said it was not getting enough voltage. The Alturas are beautiful fans and move so much air and are so quiet! Glad this blog helped solve the problem.

I like the style and performance of my Altura fan, but after a short time it would not reverse for seasonal change. I tried everything above, dimmer switch (I don't have the light kit), the manual reverse then turn on technique, special button pushing sequences (this did work one time), etc. Eventually I ordered a new Capacitor/Reverse Module from King of Fans, which seems also to be part of G.P. Warranty, whose number is 800-749-3267. From what I can tell the part number for the Altura is J7067F-03/5.5 micro farad 400 VAC. This part is not hard to install, you only have to remove your light kit, if you have one, or the bottom cover. Be careful, the bottom cover will likely not turn in the slots when the screws are loosened, and you may have to take the screws out completely as I did. Replacing this part should solve the problem, as it did for me.

It seems to be true that Hampton Bay fans are of dubious quality and that reversing problems with this model are frequent. But, I already had the fan, liked the look, liked the performance in a 14' ceiling room, so I wanted to fix it. Had it all to do over again I might opt for a better fan, Big Fans, yes that is there real name, has some exceptionally nice, and expensive fans. If I ever need to replace the Altura, I will look there and elsewhere. Hampton Bay, like so many Chinese products, invariably have a part that goes south in an otherwise good unit! The Chinese version of quality control is outside the norm, at least for now and the near future.