I am in need of some help!

I do not seem to be able to print anything. When I click on Start / Control Panel/ Printers and other Hardware / View installed printers there is nothing there! I then try to add a printer where I get a warning box saying ' operation could not be completed the print spooler service is not running' When I try to start the print spooler I get the following 'Could not start the print spooler service on local computer. Error 2: The system can not find the file specified'

I have tried to re install the printer software but that keeps failing!

Has anyone got any idea's!! I am in desperate need of my printer now :confused: :)

You need to restart the print spooler service.

Control Panel > Admin Tools > Services.
Find Print Spooler and click START.

Hello,

I have tried that and I get 'Could not start the print spooler service on local computer. Error 2: The system can not find the file specified' any other idea's.
Thank you for your advise. Jo.

Reboot and see if that helps as it normally does.

When was the last time it worked correctly ?

It was working fine yesterday, but at the end of the day I kept getting a virus warning!! I have Norton Anti Virus. I am afraid I don't know much when it comes to computers so just turned it off and when I came in today all seemed fine apart from this printing problem! Will reboot now and see if that helps! Many thanks

Hi,
Still no luck! I think I have made more of a mess now as I un-installed the printer and am trying to re-install, but the computer is not recognising the printer!

No worries.
In that case time to do a system restore as you say it worked yesterday.

Start > All programs > Accessories > System Tools > System restore.

Follow the directions and I'd go back a few days, to say Monday or even the week end.
Once you have done that it sounds like you might need to do some maintenance.

My maintenance pointers are here: https://www.askmehelpdesk.com/computers-beginners/cookie-monster-come-visit-207016.html#post997846

You are an absolute STAR!! All back to normal and working perfectly!!
Thank you so so much.

Jo.

Now get your maintenance done ;)

Ps it's what we do here.
Glad I could help.

I certainly will, looking at it now.
Thank you again