Hi,

I need a help from you people . I am from india and my company is planning to support the clients who are from europe and US, now my question is that what all do requirements do I need to startup the business from the scratch , and the thing is that the clients will be providing the software or tools to support them remotely . Can you people help me as this is my first step towards setting up this plan.

I'm in the US and collaborated successfully with someone in India using GoToMyPC; he used it to install & configure new versions of software he was developing for me on my PC & server, and for review sessions using its built-in chat capability. Here's what I learned from the experience:

* Good communication is a challenge; I'd get a Skype (http://www.skype.com/) or Gizmo (http://gizmo5.com/pc/) account for phone calls. The hours during which you communicate are limited, and one of you will be getting up very early or staying up very late.

* I'd recommend GoToMyPC for collaboration rather than pcAnywhere. It worked much better for us, and we did try both.

* You can use box.net or one of its competitors for sharing files. Keep an eye on a product currently in beta called Dropbox; it will blow the competition out of the water In my opinion. You can try to sign up for a Beta here (http://www.getdropbox.com/).

* The best way to ensure trust in both parties is to use an escrow account; your client pays into the escrow account, and releases the funds when satisfied with the result. Both RentACoder and Guru have escrow account capabilities; you can set up escrow accounts through sites like Escrow.com (http://www.escrow.com/), but most of these seem to be oriented toward products rather than services. I'd write to them and ask.

Thnak you thanks a lot even though it didn't help me fully but your information was very useful for me . Thank u :)