When using a standard receptacle tester on a GFI circuit, I get a Hot/Ground Reverse reading.

When I test the same GFI circuit with a GFI Receptacle Tester, I get an Open Neutral reading.

The problem was a loose neutral wire .

Are these normal readings to expect from the two testers?

The insurance company is refusing to cover the Hot/ Ground reverse situation indicated by the standard receptacle tester.
Any help is certainly appreciated.
THANKS,
FRITZ

Not really sure what your questions is. Using a standard tester in a GFI receptacle/circuit is not correct and cannot trust the readings. Using the correct tester gave a correct reading,an open neutral and that was confirmed by the problem found,an open neutral.

What does the statement "The insurance company is refusing to cover the Hot/ Ground reverse situation indicated by the standard receptacle tester." mean?

Question is:
Will the standard (non GFI) receptacle tester indicate a "Hot/Ground Reversal" when the problem on a GFI circuit actually is an "Open Neutral"?

The home warranty insurance co.is saying I have a "hot/neutral" condition due to a faulty installation and is not covered under the warranty.
The electrician they sent out concluded that I had a "Hot/Neutral Reversal" , based on his testing the GFI circuit with a standard(non GFI) tester.
Thanks for any help you can offer.
Fritz

OK now I see how the "Home Warranty" companies do it.They send a tech that uses the incorrect tester, and stands behind his erroneous report. Sorry I cannot tell you how the wrong tester will work when used improperly, I always use the correct tool for the job.

As I said, using the incorrect tester for the application and type of circuit will produce a report that cannot be trusted, and anyone doing so is suspicious of fraud or is imcompetent.


So where do you go from here? Try to prove the tech was I'm error, maybe on purpose? Rather than focusing on the mechanical problem,I believe the firms you are dealing with need to get a strongly worded letter from your attorney.


Of course, document anything that has happened and what ever was truly found causing the problem, and any loss caused by the problem, or the erronenous report and lack of service from the waranty co.

Who monitors these companies in your state, assuming located in the USA? Can be called consumer protection, insurance board, etc. I amsure there is some agency that polices warranty companies. And I am sure there is an agency that issues electricians licenses that want reports of incompotent contractors.

Thanks.
Fritz