What is total quality control?

Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full customer satisfaction.

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Total quality control focuses on examining the processes in an operation, to learn where mistakes are being made, why they are happening and if it is possible, practical and economically desirable to prevent them from recurring. Inspection has its place in TQC, but it is inspection of the process, not the product

What is the role of total quality control management? and for whom it's work please I am the student of industrial chemistry send me the answer of this question,with great thanks