I moved into our house about 1.5 years ago. In one room there is a Hampton Bay ceiling fan which has a remote control. A few weeks ago the whole device stopped working, meaning we can't get either the fan or the light to turn on. We replaced the battery in the remote control, and checked the switchbox to make sure the circuit wasn't tripped. Any ideas?

?? Is this fan the Winward II 54inch model. I have one about a year old and the fan won't go more than about half speed and the remote indicates 100%.

One thing you might check is the frequency selection dip switch. Inside the battery compartment is a dip switch with several tiny switches. The factory default is for all of the switches to be off. Try flipping the dip switches one-by-one to see if the dip switch accidentally got thrown to a new setting.

That is a good thought. However, I don't think the fan would respond at all if a switch were in the wrong position. Anyway, I set all switches off and the fan or light would not respond. Several other selections did not work either. I switched back to the way they were and the light and fan respond except th fan speed is way too low at 100%. Guess I need to send it in for a check.

I' not sure of the model name, but the remote doesn't have a speed indicator other than "Lo Med Hi".

To Skeeterzirra,

Thanks. Someone else told me about the dip swithches. Unfortunately, that didn't work either.

I found this site by accident when I was looking to buy a new remote for my Hampton Bay ceiling fan (dropped it on the tiled floor)... then I saw the advice about flipping the switches... and it worked like a charm. My hubby is astonished. Thanks.

Did you check for a pinched wire?

Bedroom Fan/Light - First the fan quit working, but I still could use the remote for the lights. Now the lights don't work either. I tried a different remote and also tried changing the dip switches. The light works by the switch only now. The remote is useless. I also changed the battery in the remote.

Living Room - Fan and lights quit working. This light doesn't even work by the switch on the wall as the one in the bedroom does. Tried all of the above, battery, dip switches and even the different remote.

Suggestions would be appreciated. I was wondering is anyone familiar with
The transmitter that is inside the fan?

Does anyone have the proper dip switch settings?

Thanks.

The receiver is located in the canopy that covers the hanger bracket attached to the ceiling. To change the settings of the switches you are required to disconnect power from the receiver/fan (switch off breaker). The position of the 4 dipswitches on the receiver have to correspond with the ones in the remote (open battery cover), which can be 16 different combinations. You will solve the problem faster if you check what the position of the dipswitches in the receiver is set to. You do not necessarily have to change it, unless you have second fan nearby with remote that uses the same dipswitch combination. If not, just check the poisition and make sure the position in the remote corresponds to that of the receiver. Flipping through all of the 16 combinations will be tedious since you are required to disconnect power every time you change the combination in the receiver or remote or both. The power disconnect is required for the receiver to reset to the new frequency when power returns to it. Hope this helps.

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One thing you might check is the frequency selection dip switch. Inside the battery compartment is a dip switch with several tiny switches. The factory default is for all of the switches to be off. Try flipping the dip switches one-by-one to see if the dip switch accidentally got thrown to a new setting.

Nothing seems to work I think I need a new remote but can't find out where to get one? :eek:

A week ago I installed a new Hampton Bay MARINE Outdoor Ceiling Fan a week ago underneath my Deck/Pergolla.
When I completed the install the remote worked fine. Now nothing, I get a red
Light on the remote, which ad a new battery but the fan now do not respond
To ether the LIGHT ON/OFF/Dimmer or the FAN ON/OFF /speed controls.

Now only the fan runs but the light doesn’t work and the bulb is not blown.
The only way I can cut the fan off is to trip the GFCI that is feeding the power.

Do you have any suggestion on to fix this problem with the remote. I have not tried the dip swithches
Yet, because the default setting worked fine out of the box. I will try different dipp swith setting tomorrow.

If you have any other suggestion on how to resolve my remote problem is sincerely appreciated.

By the way I can’t seem to located the Hampton Bay official website.


Thanks
Michael Noel
202-306-1838
[email protected]

Hey Everyone,

I just had a remote failure and fixed it this weekend. I took the receiver out of the bell housing and had rewired the fan and lights to work manually. It was pretty easy. I then returned the sender and receiver to Home Depot. They were great and replaced it. I'm not an electrician, but moderately handy and put it all back to gether in working order in less than 30 minutes. Replacing the remote worked.

It looks like Hampton Bay may have an issue with quality and reliability with the remotes. :cool:

Did you ever get yours fixed?

I opened the wall remote battery compartment, but didn't see any dip switches. Mind you, I bought the house with the remote in the wall and don't have the manual to refer to. However, I might just be a dip and not recognize a dip switch! What should I be looking for?

Hey Fish,

In mine the very little switches (4 of them) are inside and above the battery compartment of the remote. They are not obvious to see and require a little tool of some kind to move (switch). I'm not sure what you have, but just open it up and look carefully inside.

I hope this helps.

MP

I opened the wall remote battery compartment, but didn't see any dip switches. Mind you, I bought the house with the remote in the wall and don't have the manual to refer to. However, I might just be a dip and not recognize a dip switch! What should I be looking for?


There should be 4 little 1/16'' square bumps with a shallow hole next to them. The bump will slide into the hole next to it. A very small screwdriver works as well as anything.

I have the UC7052T model that came with the apartment when I bought it last year. We have already established problems with the neighbors above us who are thankfully moving out soon. It seems that the frequencies of the same model are identicle and when we go to bed with the fan on and turn the light out with the remote it turns the neighbors on and visa versa. This as you can tell is getting very tedious and having our light turn magically on by itseld in the middle of the night does not help with the neighborly relations. Going by a recent posting from 'treve' I should just turn the power off and reset the 4 dipswitches on the light/fan fixture to correspond with those in the remote. It appears that we just have them set the same. Please advise if I should not do this.

Two days after I had the electrician install the fan (which worked perfectly), the fan just stopped working. The light works, but not the fan. I located the switches above the battery and tried different combinations. I was able to turn off the electricity to the fan by manuevering the switches--the fan still doesn't work. Any advice?

I installed a Redington III 52" fan/light just two years ago, and it's been working fine, with no problems until tonight.
It's warm for Oakland, about 85, and suddenly the fan quit. It had been running on high for a couple of hours, and nothing happened externally.
I wonder if anyone has had anything like this happen, and how it got resolved. I sure hate the thought of taking it down, taking it apart, and taking it back to Home Depot for repair/replacement.
Sometimes, now, when I hit one of the speed buttons, it starts to move, very very slowly, and then stops; doesn't move more than a quarter of an inch.
What might I try?
I'd be grateful for any ideas or feedback.

I installed a Redington III 52" fan/light just two years ago, and it's been working fine, with no problems until tonight.
It's warm for Oakland, about 85, and suddenly the fan quit. It had been running on high for a couple of hours, and nothing happened externally.
I wonder if anyone has had anything like this happen, and how it got resolved. I sure hate the thought of taking it down, taking it apart, and taking it back to Home Depot for repair/replacement.
Sometimes, now, when I hit one of the speed buttons, it starts to move, very very slowly, and then stops; doesn't move more than a quarter of an inch.
What might I try?
I'd be grateful for any ideas or feedback.
... when you hit the remote by carefully pushing the fan blade in the direction it wants to go. It sounds like a bearing or brush problem in the motor. Do you have a high amount of dust or other airborne particles in your home? It could be as bad as a burnt out winding. BTW... am from Fremont, work in San Jose and travel frequently to the Central Valley... know how you must be feeling. If you do have to replace it try to do it in the morning or at night when it is cooler. We have ceiling fans and a high volume floor fan to take advantage of the late evening to dawn cool bay air.

I have a Hampton Bay light and fan that operates with a remote. The fans work properly. The light switches on but when I try to control the light intensity it just blinks. Does anyone know the solution. Where can I buy replacement receivers or transmitters if necessary . I bought the lamp at Home Depot. Would I have to replace both units?

I have a Hampton Bay light and fan that operates with a remote. The fans work properly. The light switches on but when I try to control the light intensity it just blinks. Does anyone know the solution. Where can I buy replacement receivers or transmitters if necessary . I bought the lamp at Home Depot. Would I have to replace both units?
OK... I've exhausted trying to fix this fan... Metered out the switch. Its OK. Bypassed the reverse swith and capacitors... I'm convinced I have an open motor winding and its not worth wasting any more time on this. Here's the good news. I found Hampton Bay's Tech Support Hotline number at 800-749-3267. I called them and they said if I supplied the UPC # from the top of the fan, they'd send me the part I needed. As my fan is too old for the UPC number, they said they'd send me a $50 gift certificate from Home Depot to use how I want. I think that's very fair! I'm waiting for the gift check to arrive in the mail (if I don't get it, I'll report back). Good luck!

Thanks for the reply.
I decided that even though I had clumb up a ladder my own self to install the fan originally, I'm just a bit ancient for that stuff any more. Pain in the neck to uninstall, clean, etc. so I decided to use our home warranty and have someone else come up and do that, or whatever else it needs. My wife clapped her hands when I suggested maybe I'd get someone else to handle it.
For $35, I can rest easy.
It is very dusty here, yes... and a further complication is the light fixture beneath the fan.
I'll let "him" do the hard stuff... I'll just watch.
Thanks again for the comeback.

THIO

Finally, after one month, the electrician from the home warranty company showed up today with a new fan.
Just for kicks, I took apart the light assembly to see what was going on in there, and to possibly use the old light fixture for the new fan, since the new one, even though it has a remote in the canopy up at the ceiling, also has chains hanging down (small ones, since I didn't put on the extensions.)
What I found inside the light assembly? The control module, totally crispy-crittered. Looks like either a transformer blew out or a condenser, can't tell which caused which. But the transformer on the circuit board is a burned-out hulk, and there's molten metal atop the condenser next to it.
Sure glad he brought a new one, and didn't try a repair! What a mess!
So now I have a Redington IV. Instead of having reverse on the remote, I have a small switch on the light canopy. Still might try to swap canopies, but not sure. If my wife can live with the small (3") chains hanging down, so can I!

We have been having problems with our Hampton Bay fan/light in our living room and were about to break down and buy a new fan. We could not get the remote to turn the fan on and shut the lights off. I took the suggestion of one of the posters regarding the switches in the remote. I tried several different switch positions and finally found one that worked! My husband is going to be amazed! Thank you for the posting! You have saved us at least $300!!

First of all, thank you to Flickit for the King of Fans (Hampton Bay) Tech Support Hotline number (800-749-3267). I could not find it anywhere in my documentation. King of Fans is, according to their tech rep, a manufacturer for some of the Hampton Bay models.

BACKGROUND
I installed my remote controlled San Juan ceiling fan (model #360396 ) just over two years ago. It had been a pretty good fan, keeping a lot of air flowing through the master bed room (very nice on a humid summer night). The remote control has always been finicky but I think it is because the receiver is buried up under a metal bracket and a large tangle of excess wire at the top of the fan extension tube. As long as we stood in just the right place to use the remote we were fine.

PROBLEM
A few weeks ago the fan suddenly kicked from high speed to something close to half speed. It had been running for a few hours continuously and no one touched the remote. I thought maybe we'd picked up a signal from a neighbor, although that has never happened before. Nope, all three speed settings were now running at less than half their normal speed. Plus, it sounded like the motor was working extra hard just to achieve the lower rotation speed.

One week later the fan gave up its belabored efforts altogether and just stopped turning. The light still worked (assuming we were standing in that special spot) but no air moved.

TROUBLESHOOTING
The fan still hums at different pitches as I cycle through the speeds on the remote and the light works so the receiver isn't completely shot. The fan spins easily by hand so it's not obstructed. I checked all connections and visually inspected the receiver to make sure it wasn't charred/melted/etc. On a positive note, I finally moved the receiver antenna closer to the outside of the bracket and extra wires while I had the cover open. Now there are 4 or 5 places we can stand to turn on and off the light! Still doesn't work from everywhere in the room (including my side of the bed... ).

The King of Fans rep told me to bypass the remote receiver to see if the fan will spin while hard wired to the wall switch. If the motor still works while hard wired I'll need to buy a new receiver. If not, then I was told to take the whole thing back to Home Depot for a replacement.

I will try to remember to post again when the issue has been completely resolved.

I bypassed the remote receiver this morning and hardwired the fan and the light into the wall switches. The light works just fine on the switch. The fan motor just makes the same low hum as before. Looks like the problem is not in the receiver/controller.

Next stop -- HOME DEPOT! If I can't find the two-year old receipt for the exchange/replacement I'll be at their mercy...

So, after trying unsuccessfully for three days to find a two year old receipt I hauled the fan in to Home Depot anyway. I had the manual so they were able to look it up by model number.

The good news: Home Depot owns Hampton Bay so they were willing to exchange it for store credit. Plus, the lighting guy kicked in an additional 10% off the Berlini model I picked to replace my dead fan. Not bad.

The bad news: the San Juan model was discontinued some time ago and the last price in the system was $79, the final clearance price (less than half what I paid for it, but better than nothing).

When all was said and done I had to kick in an additional $53 to get a new $149 fan. It could have been worse. And I can’t complain much since, after all, I didn’t produce the receipt.

I installed the new fan and noticed a few changes vs. the old one. The receiver on this one is built into the top of the motor housing so there are fewer connections to make. It also seems to receive the signal from anywhere in the room! No more standing just so in order to make the light turn off and on. The only gripe I have about the new fan is that the drop tube that came with it appears to be a few inches shorter than the one pictured on the package. I have a few longer tubes left over from other fans (different colors but close enough) but they have changed to a threaded tube so my extras won’t fit. The new short tube leaves only about 5 inches of clearance between the blades and the vaulted ceiling instead of the 10 or so that the previous fan provided. I clipped the new receipt to the manual which is going back into a box with other miscellaneous fan parts. Wouldn’t it be nice if I never need it…

I used the remote on my ceiling fan last night and after 10 minutes or so the lights started to flicker, turned off and back on with remote, worked OK, left room for a few minutes, came down hallway to bedroom and smelled smoke, light was out and there was charred bakelight or electrical material on the glass of one bulb. Checked all bulbs, all burnt out, replaced bulb to test, works but very dimm. Any idea's? All bulbs but one had a charred black spot at base of bulb, as before all were bad? Remote still turns light on and off, fan too.

One thing you might check is the frequency selection dip switch. Inside the battery compartment is a dip switch with several tiny switches. The factory default is for all of the switches to be off. Try flipping the dip switches one-by-one to see if the dip switch accidentally got thrown to a new setting.



I tried this and IT WORKED!! Thanks for the info. I originally had to reset the switches due to our neighbor buying the same fan but it did not occur to me that the switches would move themselves.
Thanks a lot!! :

Just got a remote hampton bay fan without the remote, it was a display model for half price. I want to convert it a pull chain operation as the fan that I'm replacing is a pull chain type. There is no wall switch connected. Sounds like what you did is what I need to do. What do I need to convert it over?







Hey Ever

with pull chain
I just had a remote failure and fixed it this weekend. I took the receiver out of the bell housing and had rewired the fan and lights to work manually. It was pretty easy. I then returned the sender and receiver to Home Depot. They were great and replaced it. I'm not an electrician, but moderately handy and put it all back to gether in working order in less than 30 minutes. Replacing the remote worked.

It looks like Hampton Bay may have an issue with quality and reliability with the remotes. :cool:

Did you ever get yours fixed?

I think what you need are a couple of pull chain switches that work like the remote did. Some 3 speed motors have 2 coils. The first position is all off, the second the low speed coil, the third the medium speed coil, and the fourth both coils. Others have 3 different coils. You need to match the switch to the motor. If the lights have separate leads, you can do the same thing, or just go with a simple on/off for all or nothing.

Ok, there are so many different questions and problems in this thread, my head is spinning (pun intended). I'm going to post two links that should help with the majority of the questions that haven't already been answered.. . And if you have further questions please repost.

#1. Ceiling Fan Remote Problems:

http://www.ceiling-fans-n-more.com/ceiling-fan-remote-controls.php

#2. Ceiling Fan Troubleshooting

http://www.ceiling-fans-n-more.com/ceiling-fan-general-troubleshooting-and-FAQ.php

I own a Hampton Bay Redington III Ceiling Fan which has worked well for the past 2 years. A couple of days ago the lights stopped working. I checked the remote, changed batteries, checked all the lights and nothing. Then yesterday I went into the kitchen and it was on. I went back approx 30 minutes later and it was off and hasn't worked since. The fan works fine. Any suggestions? Thanks

I think what you need are a couple of pull chain switches that work like the remote did. Some 3 speed motors have 2 coils. The first position is all off, the second the low speed coil, the third the medium speed coil, and the fourth both coils. Others have 3 different coils. You need to match the switch to the motor. If the lights have separate leads, you can do the same thing, or just go with a simple on/off for all or nothing.

I didn't even see this post before!

Some motors only have 2 coils (start and run, we'll call them) and the speeds are not determined by coil taps but by capacitors. The problem you might run into is if whatever's regulating the speed is on the same circuit board as the remote receiver. In most cases you can bypass the remote switching and convert to a pullchain, but you'll need to be "handy". If you don't know what LabMan is talking about, you probably shouldn't try it!

I own a Hampton Bay Redington III Ceiling Fan which has worked well for the past 2 years. A couple of days ago the lights stopped working. I checked the remote, changed batteries, checked all the lights and nothing. Then yesterday I went into the kitchen and it was on. I went back approx 30 mins later and it was off and hasn't worked since. The fan works fine. Any suggestions?? Thanks

If the remote is controlling the fan motor properly the first thing I would check would be a loose connection to the light. Am I correct in assuming all four sockets are going on and off as one?

All lights work together. I took fan down today and checked wires with volt meter. Light wires seem to be carrying current. I took top off and looked for bad connection/burnt wires... looks OK. Also resent dip switches (only once with power off) Not sure what is going on. Home Depot is giving me the runaround even though I have receipt. Any suggestions?

When you tested the light wires, the light was not working at that time? So the light isn't working but you're getting voltage to the wires? Really sounds like a bad connection, unless you're measuring for voltage incorrectly.. . Or if they just started working again around the time you checked.

I took the light fixture off and used the volt meter on the part that was off to make sure the wires carried a current. I then tested the wires that were hanging down that attached to the light fixture. (the fan part still worked and it was attached to the ceiling. They worked also. I talked to Hampton Bay and King of Fans today and they said it sounded like not the remote but the switch inside the fan. They are sending me a new one. Hopefully it works. It's a really nice fan and I really don't want to have to fight with Home Depot right now :eek:!

I took the light fixture off and used the volt meter on the part that was off to make sure the wires carried a current. I then tested the wires that were hanging down that attached to the light fixture. (the fan part still worked and it was attached to the ceiling. They worked also. I talked to Hampton Bay and King of Fans today and they said it sounded like not the remote but the switch inside the fan. They are sending me a new one. Hopefully it works. Its a really nice fan and I really don't want to have to fight with Home Depot right now :eek: !!

At the time you removed the light fixture and tested the wires for current, was the light fixture working? You stated in your original post that it had stopped working, started, then stopped again. I'm still not clear if you're saying "current measures at the wires but the light still isnt working" or "the light has started working again and current measures at the wires". The former would point to a problem in the light itself, although with electronic controls sometimes the current measurement may not always be what it appears.

It sounds like King of Fans is sending you a replacement receiver. That may very well work, so let's see!

At the time the light was not working on the fan. I hope it works (the replacement part) Thanks for your help. I will keep you posted

Keep in mind that if the lights still aren't working but the wires are nevertheless testing as hot, there could also be another possible explanation (especially if you're testing with a "non-contact voltage detector"): the neutral wire to the lights could be loose or broken.

Cheers,
Moishe

I moved into our house about 1.5 years ago. In one room there is a Hampton Bay ceiling fan which has a remote control. A few weeks ago the whole device stopped working, meaning we can't get either the fan or the light to turn on. We replaced the battery in the remote control, and checked the switchbox to make sure the circuit wasn't tripped. Any ideas?

Does the remote or fan respond in any way? For example, does the LED light up when you push buttons, or does the fan or light show signs of life when you turn off and on the wall switch?

No power anywhere could be a wiring issue, a fan issue, or a remote issue.. . You have to narrow it down by checking each one. One thing to look and see is if the remote receiver is in the canopy of the fan and can be bypassed.

Check the wiring as of here:

http://www.ceiling-fans-n-more.com/ceiling-fan-wiring.php

And for solutions to remote problems:

http://www.ceiling-fans-n-more.com/ceiling-fan-remote-controls.php

At the time the light was not working on the fan. I hope it works (the replacement part) Thanks for your help. I will keep you posted

If you tested voltage at the wires and the light wasn't working, it sounds like an issue with the light or it's wiring.

HOWEVER as PalmMP3 states, it could be a phantom reading.. . Let us know if the new receiver works!

Well after King of fans sent me the wrong switch box and I had to wait another week for another we put it all together and to my astonishment (knock on wood) it worked! I did need another battery for the remote so there were some tense moments. I thought my husband was going to pitch it (the fan) out the door! All is well now. Thank you for all your help. I really appreciated it.

King of Fans (aka Hampton Bay) apparently have the policy of trying to avoid honoring warranties. One of the easier methods for doing so is to ask for a UPC number, something that you'll only find in your instruction manual (if you still have it), or buried so deeply in the fan motor that it is a serious impediment for finding it. In my case, I eventually found the instruction manual for my Windward III fan, which, like many others stopped working due to a receiver failure.

However, for those of you who have discarded your instruction manuals, I found out a way to address the issue (at least until King of Fans changes this): download the manual for your fan from their web site (www.kingoffans.com). The UPC codes are printed right within the downloaded manual. For those of you who, like me have failed Windward III's, the UPC codes are 082392551568 for the white version and 082392551575 for the brushed steel version.

Be careful when ordering the replacement receiver -- they will try to charge you for it by saying that it is not warranted. In my case I needed to call them back and read the warranty information to them that clearly says it is, and then send them a copy of my order to prove the purchase date. The extra work is worth the $42+ that they charge for the replacement receiver.

Good luck!

Very good idea. Only thing is, King of Fans does not make ALL of Hampton Bays fans.

I have a fan that works new remote that works but my lights don't turn on. Please help

I had he same problem - remote stopped working. After opening the battery compartment I noticed that one diswitch was stuck in between the two settings (stuck in the middle). I moved it to each forward and back position and the remote started working again. I suppose that dropping the remote could have knocked the dipswitch out of alignment.

Thanks for this advise. It worked for me.

I have a 52" Viente fan with remote which I also dropped on the floor and it quit working. I flipped the switches one at a time like you suggested and it started working again. I called the hot line for Turn of the Century fans and the only suggestion they gave me was to send them $35 for a new remote. WHAT A SCAM!! Thanks for the help everyone.