Ok I have a problem... My sister put this Celling Fan in my mom's house... and now she has moved out. The Day after she moved out that Lights stopped working... the fan is still working from the cord only... the lights won't turn on at all. The remote will ight up and we have changed the battery but it didn't make a difference... there is no response from the remote at all, and we can't get the lights to turn on. Please help with any answers possible. I tried calling tech support but I just get a busy signal... maybe I have the wrong number I'm not sure... I have 1-800-749-3267. Thank you for any help.

Is it possible in moving out she left the wrong remote? They have switches inside to set a code. The switches must be set the same in both the remote and the fan.

I wish it was that easy... we only had one fan that had a remote in the house. And unforntualy she knows nothing about the fan itself except it was pretty when she bought it.

If the fan works, and the ceiling lamp does not come on,
1. make sure the bulb(s) function. Best to simply put in tested ones.
2. many fixtures still also have the light switch. Make sure it is ON!
3. check the batteries in the remote. Some functions can fail, while others
Still work, with low batteries!
4. We know there are two different 120 Volt AC circuits in many homes, one for the FAN(s) and one for the Light(s). Check the circuit breaker, reset it!

5. If you got to this step, there is a wiring problem or remote receiver problem that needs a professional!

First things first, make sure, if the light has a pullchain switch, it is in the on position.

If the fan has a pullchain it sounds like the remote and it's receiver are part of a kit that was added on. Try wiring the fan without the kit to determine if the problem is in the remote system or the fan/light. Wiring instructions are here:

http://www.ceiling-fans-n-more.com/ceiling-fan-wiring.php

I suspect the problem is with the remote, though, it appears the fan is stuck in the "on" setting and the light "off". Does the remote or fan respond at all in any way when you push buttons? As started, try new batteries, and changing the remote frequency. More information about ceiling fan remote problems is here:

http://www.ceiling-fans-n-more.com/ceiling-fan-remote-controls.php