kardoin
Jul 2, 2007, 10:35 AM
This is in reference to a deposit made June 22, 2007. I had help by a teller named Amy. I received a cashiers check for 15,000 for the sale of a machine. I have never had a cashiers check, so I went in to Amsouth and spoke at length about my apprehensions and wanted to make sure I was protected, etc. They stated to me that I could fill out a form to hold the check for longer than the 3 days it is nomally held. So, I proceeded to fill out the form and had them hold it until 07/07 OR if they investigate it and its cleared, then they would ONLY release the funds at that time. On June 26, 2007, the funds were released. I called the 1800AMSOUTH number and questioned this. I was told the check had cleared. So the next day, the check was on hold again and the funds showed "on hold", so I called Amy:( . She stated that it was a mistake on Amsouth's part and that she would re-release the money because it all had cleared and it was a good check. After that, I called her again. She ASSURED me that Amsouth had cleared this... even though I had asked to keep it held until 07/07 OR UNTIL INVESTIGATED for authenticity. Well, after 3 phone calls with Amsouth, and 3 ABSOLUTE reassurances that it was all clear, the money today June 29, has been taken out for being an invalid check. This is my problem, I was asking them to not release this money until 07/07 OR UNTIL INVESTIGATED and valid. They released this money. I have now 0.00 left in checking and savings for having to cover checks that I had mailed, once I was told 3 times it was OK to. It just seems unfair on their part that I am left holding the bag on their mistake and their inability to carry out the request of their customer