Does anyone know if it's possible to switch the company that handles my mortgage without refinancing or changing my loan in any way?

After Washington Mutual being the handler for a year and a half, they sold it to Wells Fargo. I have had nothing but trouble ever since. WF seems to be incompetent. Their operators and customer service personnel are basically functioning retards. The company seems to me to be so completely disorganized that it actually worries me. I feel like my finances are in jeopardy due to their incompetence. For example, they have not applied payments correctly on 2 occasions. On other occasions, I have called to inquire about my account and get 3 different answers from 3 different people. I think a problem is resolved only to call back and find the hour I spent on the phone with them has done no good.

The latest thing is they are trying to get us to sign a mortgage modification. I told them "no" several times. They continue to call or ask about it when I call them. I don't have to do it, and I don't want to, and I don't know exactly what they're up to, but it seems fishy to me.

I want to get away from this company, but how? And has anyone else had similar experiences with WF?

I do not think it's possible to choose who services your mortgage and in your particular case, it seems that it was sold to Wells Fargo so they have complete control AND responsibility. By that I mean they are responsible to follow rules set out by the Fed Govt and also, perhaps by the State you live in. If you cannot work out your issues w/ Wells Fargo, advise them in writing that you will seek remedies from regulatory authorities. As to the name of the Fed, State agencies that have oversight, I am a loss... perhaps someone here can give us the names of agencies that oversee mortgage companies.

No its not possible. The mortgage gave WaMu the right to sell the mortgage to another company. WF now owns the debt and is servicing it. If you don't like the way WF is handling it you need to refinance and pay off the WF loan.

Mortgagers are regulated by the state so if there are problems you can try going to your state banking authority.

Thank you for the responses. I figured there was nothing I could do, but I had a tiny bit of hope so I thought I'd ask!

The reason I don't want to re-fi is that the terms of the loan are very good considering our poor credit. My husband was in the military when we bought, etc. so we got a good loan. I doubt we'd be able to get anything nearly as good if we tried to re-fi. The payments are easily manageable, and that is our #1 priority!

Thanks for the tip concerning regulatory agencies. I will most definitely look into that. I will also write a letter to WF informing them of my dissatisfaction and my intentions to look into their business practices.

So, new questions... Is there a person/department at WF that I can direct my letter to in order to get it more attention? Is there a "secret" number or person/dept. I can ask for when on the phone with WF in order to get better service? I've asked to speak to a manager, that doesn't work usually, and if it does, the manager is equally clueless. Also, is there a place where I might find sample letters to reference in order to better construct my own letter to WF? And I take it I should make copies of everything I send, and send it certified mail.

Hey... do you think if I annoy them enough, they might want to sell my loan? ; )

I don't do business with them, never have, and no of no one else who does or did business with them. I would place all my issues in writing and unless they are serious issues such as those that jeopardize your credit or cost you, I would just send a regular letter but keep a copy. You might want to call and ask to whom would be the best person to send your letter to... I would not want it sent to some tiny local office rather to a home office and to an officer, such as Sr. VP or other VP, not just a manager. etc.