We have an Elran Reclining Chair , needs adjustment in two areas.. This Model has a Halfmoon Design release handle on the right side.. (1) Pull the handle you can recline to the full extent , problem if you move slightly the Recliner will retract say 6" or better depending on persons weight.. (2) We think the Tension Springs are to stiff ?? Takes considerable effort for a short person to get the Recliner to Retract and more effort to get the Kick Plate to Close completely.. Help , Thoughts & Opinions Appreciated.. Cheers Thanks

From their site --

In our pursuit of excellence, we take particular pride in offering unbeatable after-sales service. Dealers, upholsterers and consumers can call our toll-free number to ask questions or receive information about servicing their furniture. Elran assumes full responsibility for product quality and deals directly with consumers to ensure quality control. This also makes our retailers jobs a little easier (see our warranty section).

How to Contact Us / Make a Claim / Get Service

You can contact Elran’s After-Sales Service Department directly at the number below. To make a warranty claim or get service, proof of purchase as well as the serial number or ACK number found on the label attached to the back of your furniture must be supplied to the service representative.

After Sales Services

Toll free number: 1-800-361-6546
Montreal Region: (514) 630-5656
Fax Service : (514) 630-1666
Fax Parts : (514) 630-7348
E-mail: [email protected] (https://us.elran.com/customercare/[email protected])