scoobie23
Apr 15, 2013, 12:03 PM
I have overpaid using a standing order to my credit card company.
They said I had to wait 10 working days after the money had cleared then they would write me a cheque. I explained that I had got married since opening the account so couldn't cash a cheque plus it would take longer so could they pay by BACS to my married name account, was told yes. Called back and they said that the payment wasn't cleared and to call back on Saturday (they were closed!) called back today and they said that they couldn't refund to my married name account!! Held for 35 minutes, said I wanted to speak to Manager who was more than useless and has no solutions other than to WRITE and change the name on my account. I said that they can put the payment through and if they needed me to change the name on my account that should have been explained before I waited the 10 days??
Please help, they have £90 of my money. What can I do?
They said I had to wait 10 working days after the money had cleared then they would write me a cheque. I explained that I had got married since opening the account so couldn't cash a cheque plus it would take longer so could they pay by BACS to my married name account, was told yes. Called back and they said that the payment wasn't cleared and to call back on Saturday (they were closed!) called back today and they said that they couldn't refund to my married name account!! Held for 35 minutes, said I wanted to speak to Manager who was more than useless and has no solutions other than to WRITE and change the name on my account. I said that they can put the payment through and if they needed me to change the name on my account that should have been explained before I waited the 10 days??
Please help, they have £90 of my money. What can I do?