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View Full Version : Windows has recovered from unexpected shutdown


maria2day
Dec 30, 2011, 09:46 AM
Lately, when I turn my computer on, I often get a message saying "windows has recovered from unexpected shutdown". Here are the details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 97D53945
BCP3: AE5D307C
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\123011-26598-01.dmp
C:\Users\USER NAME\AppData\Local\Temp\WER-6717917-0.sysdata.xml

I inserted "user name" in place of my user name for privacy purposes

Appzalien
Jan 2, 2012, 09:24 AM
You can look at that mini dump file with notepad, but they are more for experts at MS than you or me but can offer hints. Have you added or changed any hardware lately, or installed any new software. If not you can try powering down (unplug from the wall) go inside and reseat any cards and check all connections to drives and devices at their connections and the motherboard as well to make sure everything is hunky dory. Then I like to go into safe mode (hit F8 repeatedly during boot) and select "last known good configuration).

If you installed some new program or software recently it could be causing problem when it tries to load, go into safe mode and try uninstalling it to see if that fixes the error.