No Sounds After Getting Desktop OEM “Help”!

Hello, hoping someone could help me on this major sound ssue.

Running Windows XP on an old Compaq Presario 5000a. Using Soundblaster Audigy MP3+ for about a year and recently updated drivers. Sound was working before I called Compaq/HP on a memory issue. They had me run Spybot, Adaware, disk cleanup, and defrag. After working with them I’ve found there are no system sounds at all. No sounds from cds or dvds, although I get video. I have a cd drive (TDK Velocd) and dvd drive (Dynex) that don’t automatically recognize formats anymore. Connections were not changed from before their assistance. Their conclusion after I called back and told them of my new experience: Use Quick Restore cds, (which I am cautious of doing if there are other solutions that I might not have tried yet. Perhaps something with the BIOS settings). Not sure if I might need some Windows XP driver in addition to the updated Soundblaster ones I've installed.

What I did so far:
Checked all volume levels
Checked all connections
Checked for system sounds
Checked correct device selected for audio playback (Audigy)
Checked devices and Sound, Video and Game Controllers in Device Manager (states all is running well)
Uninstalled and restarted reinstalled all drivers
Unplugged interior/ exterior connections with soundcard and cd and dvd drives, reconnected, started up again.
System Restore to point before getting Compaq “help”

None has worked so far.

Please help if you’ve got any ideas.

Thanks,
jjong

It could really be a number of problems, it is obviously something you have downloaded.

How long has it been, since you Have done a complete, clean reformat of the drive and a NEw install, that may be your final option, also it is possible of a hardware failure, or an unknown driver conflict, if all else has failed, try the reformat option, it generally solves everything, then reinstall things 1 at a time to try and narrow down the problems, use system restore points when installing each new item, so if you find the sound not working again after all that, you can go back and restore it. :)