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View Full Version : Have you bought something you're not satisfied with?


PeggyW789
Oct 23, 2011, 11:55 PM
I'm doing a project on customer satisfation.

Please give me examples of a purchase you made where you were not satisfied and what the firm could have changed to satisfy you.

I'm trying to think of things the company could do other than a refund.

pready
Oct 24, 2011, 06:49 AM
The company could exchange an item for a different size or color, or they could offer you in store credit.

Also a company could offer you an upgrade of the item you bought. For example you bought a fridge the company could give you one with more features like the one where you can get ice and water on the door of the fridge.

PeggyW789
Oct 25, 2011, 03:07 PM
I got it done, but don't know how to close question.

Wondergirl
Oct 25, 2011, 03:09 PM
I will close it.