I want to help someone out . She went to the bank to cash in an I series bond. Evidently the teller gave her money equal to what an "EE" bond would've paid out for the month issued. (a considerable difference)

I suggested to her to go back to the bank ,hopefully with the bond serial # and explain to them their mistake . Short of that ,are there other steps that can be taken like contacting Treasury Direct ?

I suggested to her to go back to the bank ,hopefully with the bond serial # and explain to them their mistake . Hello tom:

Even without the serial number, the banks books should have been out of balance for that day, and they absolutely should be aware of the discrepancy. Unless, of course, the bookkeepers made the same error the teller did. In that case, the treasury should have caught the mistake, if it got through the bank..

What I'm saying, is that she absolutely SHOULD go back to the bank with WHATEVER documentation she has.

excon

Go back and talk to the bank manager