I have a leak from the second floor shower to the downstairs ceiling. The shower wall is covered with tiles and I have a glass door. I called the contractors who built the 2nd floor in 2008. They said they'd fix it for me at no charge since it's a new construction and it was a big project they had done for me. This was a relief. However, it's already been two weeks and they have been lagging the process. They came over last Tuesday finally and have now opened up four holes so far: one in the downstairs ceiling, two in the upstairs bathroom in the wall behind the shower, and one from the outside of the house right where the shower knobs are. They can't figure out where the leak is coming from. They said it's not the plumbing. Now, they're saying it may be the tiles, right at the corner about 3/4 up the wall, where the tiles meet. They are telling me that they need to rip the tiles to repair this. Does this sound logical? Unfortunately, they had not left an opening for easy access when they originally built the shower. Should I ask for them to create this 'access' in case we have similar issues again? What if they go through the process of removing tiles and it still leaks? I've been waiting since Tuesday to hear back and still no update as to when to expect anyone to come over. I am so disappointed that I have this problem in less than 3 years since we built the second story. Any thoughts? Advice? What are my rights, if any? I am in California.

They cut open the outside wall? Good grief. That is not a sign of a good contractor. Now they are saying it might be in the corner seam... meaning they probably didn't back the tiles with wonderboard or install it properly. Plus, many leaks are from around the drain - is that what they opened up the ceiling below to check?

I would call in a GOOD bathroom installer specialist for a quick peek and let these guys know you plan to sue. You haven't mentioned what it says in your contract. Reading that is the very first thing you do. But since they did come back and leave this mess, you can sue them for present damages at least.

Hello Meline,

I am in California as well. The builder is responsible to come back and fix your plumbing problem.

Now... to locate and identify the problem requires experienced plumber. Leak may be caused by just about any improperly installed component during construction of your shower. I suggest that you call more plumbers and get more opinions before you proceed with tearing up your new shower. Don't rely on General Contractor only.

Milo