The washing machine is not spinning, so I am attempting to replace the coupler. I am able to partially remove the front console, but I can not remove the main knob. I found instructions that say to hold the dial and turn timer knob counter clockwise, but this is not working. This should be simple to remove so please assist with any additional details that will help. Thanks!

We just got a kenmore catalyst washer machine it fills up with water but it won't wash or spin what could be wrong with it?