We have had a problem with our water becoming dirty; an orange, brown, type of color. Our water softener timer went bad and was out for a while - during that time we had no problem with getting the dicolored water. A couple of days ago we replaced the timer on the softener and now the water is VERY dirty. Any ideas what the problem is and if it has something to do with the softener? Thanks.

The "stuff " inside the softner that removes hardness from the water is called resin. When the resin starts to break-down it will discolor the water . Replace the resin or buy a new softner.

The "stuff " inside the softner that removes hardness from the water is called resin. When the resin starts to break-down it will discolor the water . Replace the resin or buy a new softner.

We use salt to soften the water. Could it still be a resin problem? Thank you.

If the color problem will not clear , then the resin is in need of replacement