hello this is my first time here, I need some BIG help, I got virgin media around 3 month ago, and for the first week things where perfect, but after that it all went down hill, my 10mb internet [cable] has had tons of faults n troubles ever since then, firstly it was disconecting itself, then a month later they finally fixed it, and then few weeks later, [a month ago] I've had extremely slow speeds, like 1.mb a second. I called them I did everything I could to sort it out, finally it was sorted, but now the biggest problem I have is the HUGE!! High ping, I'm getting like 7000ms, most days, sometimes 3000ms, every time I run online speed tests.. the odd thing is is that, my speed is perfect I'm getting almost 10mb, but the ping is so high, witch is not allowing me to use the internet, because its lagging so much, and obvously I can't play on any games at all, [mostly css], I've cleaned my PC, I've checked for spyware, I diskfraged, and nothing seems to work, I call virgin up every day and they tell me the same thing, [everything seems fine from our end we can't do nothing sorry] and maybe there right, 1 of the guys on the phone did say, it could be my computer settings [but I'm not to tech with all that stuff] and anoher guy said [you may need a new ethernet card] because it seems to loose signal very quickly, anyway if you guys can help id be so happy, I'm really getting down over this, paying for something I'm not really using, [btw] when I reset the modem, everything is perfect, ping is around 40, speed is almost 10mb, but 5-6 minutes later everything ****s up again, Also somedays, the internet can be great and low ping for like 3 str8 hours, but then suddenly go back to its old ways, for days and days, so please help guys,


erm I am on windows vista home premium service pack 2 I have a intel core 2.00gb ram, 32 bit operating system, the coax cable seems fine, I mean like 6 engerneers have been out so I doubt it's that because they would have found out right away, a guy cam yesterday and changed my modem to a new one, and it seem to fix the problems all day, but today its back to the same old **bleep** again.. here are all the info from my modem
Downstream SNR : 38.8 dB
Downstream Receive Power Level : 0.6 dBmV
Downstream Interleave Depth : taps32Increment4
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Modulation : QAM256
Downstream Frequency : 402750000 Hz
Downstream Channel Id : 0
Downstream Lock : Locked

Hardware Version : 1.9
Software Version : 2.111.1002
Boot Code Version : 1.1.2c
Serial Number : 00265EB3BD14
MAC Address : 00:26:5E:B3:BD:14
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant


Upstream Mini-Slot Size : 2
Upstream transmit Power Level : 43.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Modulation : QPSK
Upstream Frequency : 29200000 Hz
Upstream Channel ID : 2
Upstream Lock : Locked





also, if I run hijackthiss do you have the exsperience to tell me if I need to remove or close any unwanted programs that may be taking my bandwidth?
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:25:39, on 30/12/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Users\Waz\Desktop\sb0t\sb0t.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\Mozilla Firefox2\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing (http://go.microsoft.com/fwlink/?LinkId=54896)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Ask Jeeves Web Search (http://uk.ask.com?o=15179&l=dis)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com (http://go.microsoft.com/fwlink/?LinkId=69157)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing (http://go.microsoft.com/fwlink/?LinkId=54896)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com (http://go.microsoft.com/fwlink/?LinkId=69157)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O1 - Hosts: 92.48.81.32 iHabbixReloaded
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Program Files\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: (no name) - {ecdee021-0d17-467f-a1ff-c7a115230949} - (no file)
O2 - BHO: (no name) - {f19c7206-f486-4753-8140-581f07677509} - (no file)
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\.. \Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\.. \Run: [two city internet heck] "C:\ProgramData\PROGRAM SECT DOG.y6bbm"
O4 - HKLM\.. \Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\.. \Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\.. \Run: [PC Booster] C:\Program Files\inKline Global\PC Booster\pcbooster.exe
O4 - HKLM\.. \Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\.. \Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun
O4 - HKLM\.. \Run: [anti junk] "C:\ProgramData\Knob two two.ysod5"
O4 - HKLM\.. \Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\.. \Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\.. \Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\.. \Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\.. \Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\.. \Run: [SRS Audio Sandbox] "C:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
O4 - HKCU\.. \Run: [sb0t] C:/Users/Waz/AppData/Local/sb0t/sb0t.exe
O4 - HKCU\.. \Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\.. \Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\.. \Run: [AresChatServer] C:\Program Files\Ares\ChatServer.exe
O4 - HKCU\.. \Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKUS\S-1-5-19\.. \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\.. \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\.. \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O17 - HKLM\System\CCS\Services\Tcpip\.. \{D5A12C70-285B-4254-86ED-38DC8EA8E5F9}: NameServer = 194.168.4.100
O23 - Service: avast! IAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: SoftPerfect Bandwidth Manager (bwmservice) - Unknown owner - C:\Program Files\SoftPerfect Bandwidth Manager\bwmsvc.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - Unknown owner - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe (file missing)
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: RelevantKnowledge - Unknown owner - C:\Program Files\RelevantKnowledge\rlservice.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe

Have you tired running tracert to a known good host? This can show you where there may be a router hanging up along the line. At a command prompt, type "tracert -h 35 www.rit.edu" This will give you the first 35 "hops" to the server at Rochester Institute of Technology (one of the most wired campuses in the country!). Interim transport times will be shown. If there's a particularly long latency period at any router along the way, it should show up.
Bill

You're running uTorrent at startup - don't! That'll suck your bandwidth all up. Remove it from startup then reboot.

Also - are you running two anti-virus programs at the same time? That's a big no-no. I like Avast but if you've paid for NOD32 then go with that, but only use one AV.

Try a few different DNS servers. Configuring them in your connection try Open Dns or Google DNS both offer a free service though I have found open DNS to be faster in my benchmarks (Used this software (http://www.grc.com/dns/benchmark.htm)). Changing my DNS servers sped up my page loads by cutting the time by a quarter to a third, granted my original DNS server tested really low, and even failed to return some queries all together