Water leaks into the upper refrigerator shelves from under the freezer. I have removed the freezer tray and removed ice under the tray several times usually every 3 weeks. I have tried to clear the drain tube, but have only been able to clear the first inch into the tube. Each time I stop at that point because I am not sure what I am hitting. Is it still ice? If not, do you know whether there is something that is part of the frig construction I am hitting. If it is ice, what is the best way to melt the ice?

Allagent- Lookinside refrig. Just under the freezer inside fridge. There should be a trough there at the back neer the back wall, that is probably what you are hitting when trying to open the drain tube out you shoul;d be able tio put what you are using to open the drain tube up with;;;;I think that is also where the tube goes threw the back wall and down the tube;;check this out ;; Have a great day and GOD BLESS::F.B.E.

Use a hair dryer to thaw the ice in the drain tube. If you have a compressor, use compressed air to clear the blockage. If not, use a small flexible wire to clear. Strip out a piece of wire out of a 41/2 electrical cable. A piece of nylon string from a line trimmer (weed eater) might also work. But first you have the melt the ice in the tube.

Allagent- Lookinside refrig. just under the freezer inside fridge. there should be a trough there at the back neer the back wall, that is probly what you are hitting when trying to open the drain tube out you shoul;d be able tio put what you are useing to open the drain tube up with;;;;I think that is also where the tube goes threw the back wall and down the tube;;check this out ;; Have a great day and GOD BLESS::F.B.E.

I have been able to clear the ice out of the trough and also about one inch down into the tube and then I hit a hard blockage that I have not been able to clear yet. That blockage might just be more ice. I don't know. It is as hard as ice, but I can't see it. I was wondering if the frig has a valve or some such mechanism that closes the drain and is not working properly, but I haven't been able to get a manual. I will be trying to clear the drain again today and let you know how it goes. Thanks for the help.

Use a hair dryer to thaw the ice in the drain tube. If you have a compressor, use compressed air to clear the blockage. If not, use a small flexible wire to clear. Strip out a piece of wire out of a 41/2 electrical cable. A piece of nylon string from a line trimmer (weed eater) might also work. But first you have the melt the ice in the tube.

Thanks for the advice. I have used a hair dryer with a plastic tube attached, but I hit a blockage about one inch into the drain tube down from the trough. I quit when I get there because I don't seem to be able to clear it at that point. It is a hard blockage, but I can't see into the tube so I don't know what it is. It might just be more ice. I will be trying to clear it again today. I was wondering if it might just be part of the frig designed to open and close the drain but I haven't been able to find a manual. I'll let you know how it goes. Thanks for the help.

Allagent, did you find the answer to what's blocking an inch down? I've done everything recommended, a wire up the drain tube stops at the same point as I can put the wire into the drain tube from the top. The tube is not draining, even though it's totally defrosted throughout the line. Now what?? The tube cannot be accessed from the back of the fridge fyi

Hi Barry,
Appearently I didn't see Allagent's last post and didn't follow through.
There will be no reason for the wire to not pass through the tubing other than ice, or the tube has a turn or bend and the wire is too stiff to make the turn. The wire must be stiff enough to push the ice blockage but must also be flexible enough to follow the tubing. If the tubing makes much of a turn even a quite flexible wire will hang on the walls of the vinyl tubing. It takes longer than you would think to melt the ice.

Only other thing to try is to try to blow out the tubing with compressed air.

Unplug the fridge and let the ice jam clear. If that doesn't work you need a repsir person

The drain heater may be bad. Be careful you don't damage it if it is not bad, but it keeps the drain above freezing. DrTom4444