Hi all,

I graduated with a B.S in Computer Science 9 years ago but unfortunately only have about 10 months of anything resembling IT work experience and it was working with an e-learning database where I updated course times, locations, etc, about 3 years ago.

I tried different career options and endless temp positions only to find out my interest will always lie in IT.

I would like to go into something that combines customer service(where I have at least 3 years of experience) & IT and I was thinking of help desk/technical support work. Anyway I was told by a recruiter I needed more education but what education exactly should I get? I'm studying for the A+ certification to make myself more marketable but what else can I do to get an entry-level helpdesk/technical support position?

Any input would be great, Thanks.

- rvanderp

My son graduated in computer science technology and now has a superb IT job with a gentleman that designs programmes for large corporations. A lot of follow up networking all the time and travel to assist in training. So it suits him.

He started at a call centre here in town, although was boring at the time, but gave him much experience in networking and working with the various computer manufacturers, etc. He had to pass exams before hiring, is that what you would have to do too? Didn't stay long before he took on contract work lasting six months to a year at various companies in the Greater Toronto Area in IT.

I am sorry to hear you are having difficulty, but starting at call centres is the answer. You have a BS in computer science so I don't know what the problem is. Do you upgrade to get various certs ? That may be the answer. I know some of them are expensive to do but worthwhile in the long run.

Tick