Am having problems with my Packard Bell Diamond 1200 plus, my CD have scratches and no longer works; tried to download the setup file off www.packardbell.com/support/downloads but the file I downloaded detects that the scanner is connected but I can not scan. I receive this message instead when trying to scan (The Twain driver returned an unknown error code). I have also tried the (restored_PB-folders) from previous forums but seems nothing changes.

Am with a PC running on XP SP2, where can I get the original setup files (the one on the original CD)?

HELP! HELP! HELP! HELP! HELP! HELP!

I think you should need the help from person from whom you have bought it . I think that this company have a customer support center better to e-mail them this problem am sure they will contact you back via e-mail

Time for a switch

Bing (http://www.bing.com/search?q=%22Packard+Bell%22+Diamond++%2Bubuntu&filt=all)

Packard bell is the 99 cent store of computer quality

http://bing.com/search?q=%22Packard+Bell%22+Diamond++%2Bubuntu&filt=all (http://bing.com/search?q=%22Packard+Bell%22+Diamond++%2Bubuntu&filt=all)

I bought packard bell diamond 1200 plus scanner but when after installing the soft ware I can not scan.the message I had was my scanner is either not connected or the software is not properly installed.I am using xp service pack 3
I have tried serveral times but the same problem.I don't if the scanner is faulty
Help

I've got exactly the same problem I'm using XP SP£ as well and all I'm getting is a maessage saying the software may not be installed or the scanner isn't plugged in.

I've got exactly the same problem i'm using XP SP£ as well and all i'm getting is a maessage saying the software may not be installed or the scanner isn't plugged in.

Look at the date on the thread... it's almost 2yrs old. Please, post your own thread and we can get more access to it to help you.