We just installed a new ceiling fan with light and the fan does not work the light does but not fan

Does this have a remote? The power that reaches the fan and light, whether from a wall switch or remote should be blackand white to fan and then blue and white to light, they share the green ground. How was yours wired?

I really don'tknow my son in law is doing it I am going to print this answer and give to him see what he says
No it does not have a remote

I really don'tknow my son in law is doing it I am going to print this answer and give to him see what he says
No it does not have a remote

Get back to us. We especially need to know if it's a remote fan.