Model number 11020072991

Ok, here's where I'm at. I believe it's the drive coupler? I've disconnected the control panel and fliped it back. I remove the brass colored springs holding on the cover and removed the cover after disconnecting the clamps and hoses needed.

Now, I'm stuck and don't know how or what to remove to get to whatever part needs to be replaced.

Can you help?

It could very well be. According to the service manual (Download Kenmore Top Load Washer 11020072991 Service and Repair Manuals in PDF format (http://www.allrepairmanuals.com/kenmore-washer.pdf?model_number=11020072991)) it is a direct drive washer.