Im trying to download this update for my computer

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=228&product=1821850&lang=en&softwareitem=pv-39981-1
But it keeps giving me this error message Unable to update system BIOS (9) Please try again, if the error continues contact support. What could I be doing wrong? Or is there somewhere else I can try to download it?

Did you try downloading (Saving) then running (Opening)?

Did you try downloading (Saving) then running (Opening)?


Yes I have Ive tried it about 30 times

So does it save OK and you get the message when running? Are you sure it's the right model?

So does it save OK and you get the message when running? Are you sure its the right model?


Yes it's the right model

Is there anywhere else I could get the update from?

Again, I don't think the problem is downloading. There would be no better place to get it then from the mfg.

Have you tried contacting HP?

Again, I don't think the problem is downloading. There would be no better place to get it then from the mfg.

Have you tried contacting HP?


Yes I have they have sent me a box to send the computer back so they can fix it. I hoped I wouldn't have to do that. The update might not fix the real problem, wich is that the computer freezes up if the HD is not working hard. I have done all of the tests and such but still no luck. Thanks for all your help