I saw one thread answering the question but still not quite sure.
When I turn on the tap the water comes out from both handheld shower and the bath tap. The switch seems to be slightly losen.

I have uploaded a couple of pics of my faucet and the diverter switch. Which equipment should I use and how can I repair it myself?

http://i135.photobucket.com/albums/q127/zouper/DSC00898.jpg
http://i135.photobucket.com/albums/q127/zouper/DSC00906.jpg


Please help since I don't want to call out a plumber unless I really need it. It costs me 120 pounds (british) last time just to repair something like 10 min.

Can you give us a brand name of the faucet? A model number would be nice. The picture of the diverter wasn't too clear. Can you give us another shot? Regards, Tom

I can't find the brand or model no. for this faucet. I bought it 6 years ago. But I tried to take some more shots. Hope they are better. Thanks.

http://i135.photobucket.com/albums/q127/zouper/DSC00908.jpg
http://i135.photobucket.com/albums/q127/zouper/DSC00909.jpg[
/IMG]
[IMG]http://i135.photobucket.com/albums/q127/zouper/DSC00911.jpg

I think the switch needs to be turn and slightly pull at the same time in order to divert the water. It is a very bad design because people find it difficult to use and they keep breaking it.

http://i135.photobucket.com/albums/q127/zouper/DSC00909.jpg

It should have a brand name somewhere on the valve. We can't do much until we can pull up information and we can't pull up information without a name. Sorry, Tom

OK one year later.. I got the brand.. lol
it's Ideal Standard - Academy range.
It's the first pic. Please help.. Thanksss.

http://www.thebluebook.co.uk/static/9_1_3.asp?Specifying=&digits=9:1:3

We're got the same problem. It's an Ideal Standard Academy bath/shower mixer tap. The diverter set costs nearly £100 and the whole tap can be replaced for about £200! So before I spend a small fortune, is there a way to get into the diverter, and if so, what special tool do I need as the fitting is tool slim for the adjustable spanner and none of our fixed spanners fit! The part number for the diverter is E960190AA.

Contacted Ideal standard technical team and they suggested that the way to replace the diverter is to knock the pin out (see small whole in pictures above). I plan to try this tonight. Fingers crossed as mine is now stuck fast. I am hoping to be able clean it out rather than having to buy a new diverter.

Hi Fox and welcome to the Plumbing pageat at AskMeHelpDesk.com. You piggybacked on an a 4 year old dead thread. In the future, before you post, look in the upper left hand corner for the date.
Great answer! Better then what we could come up with.
Feel free to post and answer questions anytime. We can always use new experts. Cheers, Tom