This problem started about two weeks ago.  Whenever I try to print an email using Outlook Express 6.0 (my OS is XP), I get this window:

Internet Explorer Script Error

! An error has occurred in the script on this page.

Line:  1344
Char:  1
Error:  Unspecified error.
Code:  0
URL:  res://C:\WINDOWS\System32\shdoclc.dll/preview.dlg


Do you want to continue running scripts on this page?
     Yes      No


No matter whether I click on Yes or No, nothing changes, and I still cannot print.  I can print web pages no problem.  I can also copy emails, paste them into Word, and print them.  But I have to do two copy-and-pastes since I have not found a way to copy the headers and the text at the same time.  Even knowing how to do that would be an improvement.

Anyone have an answer?  Thanks. Bob G.

Bob,

I'm having the same problem with America Online and getting the same error message when I try printing. I haven't found any solutions on the Internet, and America Online support hasn't been able to help me.

The only work-around that I've found is to do a print preview first and then print from the preview. I don't know whether that will work in Outlook Express, but it is worth a try.

Hope this helps,
Christian A-S

Christian, thank you for your reply. Hearing that someone else has a similar problem is reassuring, in an odd way. I got excited at the possibility of a work-around, but alas, in my Outlook Express there is no Print Preview. Maybe there would be, but when I click on File and then on Print, I instantly get the error message, rather than any options listed under Print.

Again, I appreciate your response. Let's hope someone else knows how to fix this.

Bob G.

I finally found a solution, Bob!

Go to http://forums.devshed.com/t133545/s.html and read post #4 from "admin_matt." His solution solved my printing problem and has not created any other problems.

The problem for me is that I didn't have another computer to export from, so I risked editing the registry myself. I first used the registry editor and found that my registry was missing the last 6 keys that admin_matt mentions. I then read Microsoft Knowledge Base Article 322756 "How to back up, edit, and restore the registry in Windows XP." Using the instructions for "Locating a subtree...", "Adding a key", and "Adding a value", I was able to add the keys and fix my printing problem.

I don't know about you, but I'm not a techie by profession, so editing the registry was scary. If you want more guidance, I'd be happy to give you more detailed instructions. I'm so happy that I fixed it that I'm willing to help anyone else who has been pulling out their hair over this.

Good luck! :)

Regarding the script errpr, with Internet Explorer opened, go to Tools, Internet Options, under the Advanced tab check "Disable script debugging", click Apply, then OK.

As to printing an email message, it's easier to copy and paste the message into a Word program and the print from there.

Hope this helps!
Whiskey14

I had the same error situation under Windows ME, and also tried admin_matt's solution from
http://forums.devshed.com/archive/t-133545
In my situation the following 2 registry entries have been missing, I exported them from my Windows 98SE and imported them to my Windows ME. Now the printing out of Outlook Express works again.

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}]
@="ISequentialStream"

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\NumMethods]
@="5"

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]
@="IStream"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\NumMethods]
@="14"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"

Thank you very much admin_matt!

Well you probably don't have a printing service

I found that entering this command via.

Start > Run

And then type

regsvr32 shdocvw.dll

I think it reconnects shodocvw.dll with all files it should link to, like preview.dlg.

I can't recall were I discovered this, but I've had that problem before and it reoccured recently, and thankfully that command (that I'ld totally forgotten about) was still in the list of recent commands.

There are a number of weird problems that it fixes, including not opening webpages in new windows in Internet Explorer. Searching on the web I've found a few others you can try...

regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

Not used these myself but they tend to clear up explorer errors caused by scripting.

Refer to Jori's solution - this is THE fix. Works for windows 98SE as well

Hi,
The easiest way to solve not being able to print email is just to simply re-install Internet Explorer 6.
From the Windows Update Setup files, click on the IE6setup.exe.
Then, choose the Custom re-install.
Click on Internet Explorer and Outlook Express.
After re-booting, the printing should work fine.
Best wishes,
fredg

I have had the same problem at work, but it has been resolved. Solution:

In Internet Explorer, go to "View", then down to "Encoding", [make sure that 'auto-select' is NOT selected, if it is un select it] then select "Unicod (UTF-8)"

Repeat the same process for Outlook Express.

This will resolve your issue so that you will be able to print.

I found that entering this command via.

Start > Run

and then type

regsvr32 shdocvw.dll

I think it reconnects shodocvw.dll with all files it should link to, like preview.dlg.

I can't recall were I discovered this, but I've had that problem before and it reoccured recently, and thankfully that command (that I'ld totally forgotten about) was still in the list of recent commands.

There are a number of weird problems that it fixes, including not opening webpages in new windows in Internet Explorer. Searching on the web I've found a few others you can try...

regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

Not used these myself but they tend to clear up explorer errors caused by scripting.


I tried your solution running regsvr32 shdocvw.dll and it solved my printing HTML emails in outlook - GREAT
Problem is that now everything goes very, very slowly!

Any ideas? I haven't tried your other ideas - should I?

Hi There

I also recently had this problem, I tried all the other fixes around including all of the Microsoft Knowledge base fixes, none of them worked, I then linked from this forum to an article where they imported the registry settings from a win2k machine! This fixes the problem totally! :)

To save people the bother I have zipped up the registry files and a readme for people to try it themselves, takes about 1 min to do and will save you a lot of messing around, this worked 100PC for me! I am hosting the file on my website, here is the link to it.

Hope it sorts it

Cheers

Knoxie

Registry Fix for Outlook Express Printing Script Error (http://tinyurl.com/73wp6)

Hi Knoxie

I tried your solution and I think its better (?) but it is still not back to normal. Problem also affects MS Word but I can't remember if it did before. Printing still takes ages. Any other ideas (I know it is asking a lot!)? Im about to try manually editing the registry with Jori's Sep 19, 2004 12:21 AM posting but this scares the watsit out of me!

Best
Nostik

Hello

Hmm I haven't had the problem in word? Before you do anything I would uninstall and re-install your printer drivers, then if you can reinstall word, this will be the easiest way around it, I'm taking that you have tried some of the other fixes in this thread first? There is also a link on this message to a closed topic where this is discussed as well, all the best!
I exported those registry files from my old win2k machine, it totally fixed the problem, by the way I got the problem from uninstalling some shareware mouse program, I have since deleted it and can't rem the name, it had a really bad uninstall script though, the answer is leave the program I guess if you are not sure! :mad: good luck :)

Knoxie

Knoxie, Cristian and "admin_matt" from forums devshed.com

Go to http://forums.devshed.com/t133545/s.html and read post #4 from "admin_matt." His solution solved my printing problem and has not created any other problems.

:)
Just wanted to say thanks. Knoxie's zip file (three posts above this) was way too easy. Imported reg files worked perfectly. After two days of Googling this thread was the light at the end of the tunnel. My problem was first evidenced by an inability to copy and past attachments from Outlook. Kept getting a "cannot create another system semaphore" error. Stumbled into the html print problem later and that led me here.
Bill

To fix this problem, register the Ole32.dll file. Follow these steps:

1. Click Start, click Run, type the following command in the Open box, or cut n paste it

Regsvr32.exe %Windir%\System32\Ole32.dll

2. click OK.

Interesting side effect to the reg fix from knoxie is that it has restored touchpad scroll functionality in Firefox on my Inspiron 4000. I had given up on solving that. Worked in all applications except Firefox.
Now everything is perfect. I'd love to know which software install hosed it up in the first place. I've come across lots of people with the problem but never a solution.
Bill

Hello Bill

Glad that sorted that for you! I think ill try the fix on my notebook as it also lost scroll in Firefox! Ha ha thanks for the heads up on that one, it is so annoying when you can't simply print an e-mail!

All the best

Knoxie

To fix this problem, register the Ole32.dll file. Follow these steps:

1. Click Start, click Run, type the following command in the Open box, or cut n paste it

Regsvr32.exe %Windir%\System32\Ole32.dll

2. click OK.

Hi

Depending on the problem and what files are missing this doesn't always work I tried this before I did the registry fix and it didn't work for me, the registry fix did though.

Cheers

Knoxie

This worked for me, I'm running XP SP2 and couldn't print e-mails
Close Outlook Express, Go to start > run > type in regsvr32 ole32.dll > OK.

Hi There

I also recently had this problem, i tried all the other fixes around including all of the Microsoft Knowledge base fixes, none of them worked, i then linked from this forum to an article where they imported the registry settings from a win2k machine! this fixes the problem totally! :)

To save people the bother i have zipped up the registry files and a readme for people to try it themselves, takes about 1 min to do and will save you a lot of messing around, this worked 100PC for me!! I am hosting the file on my website, here is the link to it.

Hope it sorts it

Cheers

Knoxie

Registry Fix for Outlook Express Printing Script Error (http://tinyurl.com/73wp6)




Just wanted to say hello to everyone, I am new here, I also had this rotten problem, I tried editing the registry (scary stuff I can tell you LOL)
Thanks to Knoxie for the valuable information, I downloaded your file, and done what you said, and superb, all working great now.

I hope to be of help to others on here whenever I can.

Regards
Sally-Ann

Thanks Sally Ann the fix worked perfect You are the wizard

Aljay

New Zealand

Thanks Sally Ann the fix worked perfect You are the wizard

Aljay

New Zealand



Thanks aljay, but the credit must go to Knoxie, that's who gave me the valuable information which solved my problem.

Sally-Ann

Knoxie is the other Wizard. Is there a rule saying you can only have 1 Wizard. In New Zealand we have the Hobbits (Lord Of The Rings). I think Peter Jackson is one of them BUT he has lost a lot of weight since I last saw him.

You guys saved me a lot of time fixing that software. I even purchased a software programm on line BUT that did not work. Money down the drain.

Take Care

Good luck

Aljay

The web site that knoxie has for this problem is just the answer and I just want to thank you for the solution to this problem thanks again.:D

Thank Knoxie he is the wizard. I am just the guy who goes with the flow. I would like to meet or correspond with him or sally-ann

In New Zealand we don't have too much hastle with it stuff BUT we like the high techs out there that are really good at solving computer and software problems

Contact me anytime and if you guys ever come down to Auckland look me up there is always a bed here for you. Sue and I would always welcome you.

Thanks John & Sue

Thank Knoxie he is the wizard. I am just the guy who goes with the flow. I would like to meet or correspond with him or sally-ann

In New Zealand we dont have too much hastle with it stuff BUT we like the high techs out there that are really good at solving computer and software problems

Contact me anytime and if you guys ever come down to Auckland look me up there is always a bed here for you. Sue and I would always welcome you.

Thanks John & Sue

Hi John & Sue
Well, if ever I am lucky enough to come to Aukland I will definitely look you up.
I used to run my own business repairing and upgrading computers, I only gave the business up 18 months ago because I underwebt major surgery and I was unable to work for a period, but I am slowly going back to it, I do a fair bit of computer repair work from home, in fact I am working on a couple of machines at the moment.
If you wish to correspone with me please feel free to do so, you can contact me direct at my e mail address which is [email protected]

Look forward to hearing from you soon.
Regards
Miss Sally-Ann Dixon

Thank Knoxie he is the wizard. I am just the guy who goes with the flow. I would like to meet or correspond with him or sally-ann

In New Zealand we dont have too much hastle with it stuff BUT we like the high techs out there that are really good at solving computer and software problems

Contact me anytime and if you guys ever come down to Auckland look me up there is always a bed here for you. Sue and I would always welcome you.

Thanks John & Sue

Hello

Glad that I could be of help to you all! I'm still not sure which program it was that did this to the system but I think I got the problem when I uninstalled the program, it was a piece of shareware.

Hey John thanks for the offer! Ill be round Friday ;) hmm I'm a long way away in leafy Oxfordshire UK, right about now I couldn't think of a better place than Auckland to be honest! You are sooo lucky!!

Glad that all your printing problems are solved and thanks for all the kind comments raised by everyone so far!

All the best

Knoxie

Just wanted to say hello to everyone, I am new here, I also had this problem, I was to afraid to try to edit the registry. My problem arose after installing Nero 7 Ultra Edition. Before that, all was fine. Thanks to Knoxie for the valuable information, I downloaded your file, unzipped to a new folder and done what you said. Everything seems to be working great now. I hope the fix from knoxie can help someone else in the future.

Thanks
ryoung

Just wanted to say hello to everyone, I am new here, I also had this problem, I was to afraid to try to edit the registry. My problem arose after installing Nero 7 Ultra Edition. Before that, all was fine. Thanks to Knoxie for the valuable information, I downloaded your file, unzipped to a new folder and done what you said. Everything seems to be working great now. I hope the fix from knoxie can help someone else in the future.

Thanks
ryoung


AHA!!
Now there might be the cause of the problem, my problem started soon after installing Nero 7 as well.
I wonder if Ahead (the people who make Nero) are aware of this problem, and have a fix for it ?
I shall have a look on their website later and see if they mention it or not.

I am at present keeping myself all wrapped up warm, I have got this damn flu bug, and I feel sooooooooooooooo ill, I need someone to come and nurse me better, and keep me warm... ooppppppppppppps... wrong website :p :eek:

Wish I could help you out. Thanks for the reply.

When I try to print an email message I get "operation failed " This just started within the last week or so . I'm using Outlook 2003 . Any ideas ?

I don't really know how to help you. I received script error message and followed the instructions I read about. Thanks for asking.

When I try to print an email message I get "operation failed " This just started within the last week or so . I'm using Outlook 2003 . Any ideas ?


Try the method we all tried and see if it helps.
Have you recently installed\uninstalled Nero software by any chance ? As this seems to be the common factor among a lot of us who have had the problems.

Knoxie's solution worked like a charm on Outlook 2003. Thanks so much.

Hi all,
Same problem here. Using Outlook Express 6 and XP pro.

Followed Knoxie's advice, fixed problem!

Go to site below, download zip file, read the readme file and follow instructions. Too easy... thankyou Knoxie and Admin Matt!

Registry Fix for Outlook Express Printing Script Error (http://tinyurl.com/73wp6)

Cheers,
Greg.

Ahaaa!. I too have recently played around with Nero 7 Ultra... seems as though it may be the culprit!

My Father has also recently had the problem, I sent him the patches and it sorted it out, it seems that the problem springs up either when you install Nero 7 or un-install it to return to Nero 6.
Everyone I know who has been using Nero 7 is having a problem where after a while you try and run the software and it crashes and shuts down.
It certainly does seem that this software is the cause of a lot of problems, I shall be sticking to V6 from now on, it works fine and without any problems at all.

Thanks Knoxie!
I have had the problem for some time now, and like others have just pasted the email into Word. What a pain. I downloaded and imported your fix, and all is well! Saves me quite a bit of time!
FYI, I, too, have installed NERO. Guess they have an "undocumented feature".

All the best,
BoeingPilot

After months of hair pulling and kicking I tried... start... run...

Regsvr32.exe %Windir%\System32\Ole32.dll... just of to buy some hair restorer... it works great... many thanks to you all on this site... :)

Dang ! That's the reason... I installed nero 7.. then went back to nero 6... I am very impressed... not only problem solved but the answer as well... by the way I have noticed that not only can I now print email... the text is properly line up on the page and not disappearing off the right side...


Many thanks again... To you all especially Sally Ann... &... Knoxie...

By The way I won't Invite you to Aberdeen... It's bloody freezing.. lol.

Knoxie - You are the freaking WIZARD, mate.
List your PayPal address here & I'll contribute to it.
I've had this problem FOREVER.
THANK YOU

I finally found a solution, Bob!!

Go to Internet Explorer Script Error - Dev Shed (http://forums.devshed.com/t133545/s.html) and read post #4 from "admin_matt." His solution solved my printing problem and has not created any other problems.

The problem for me is that I didn't have another computer to export from, so I risked editing the registry myself. I first used the registry editor and found that my registry was missing the last 6 keys that admin_matt mentions. I then read Microsoft Knowledge Base Article 322756 "How to back up, edit, and restore the registry in Windows XP." Using the instructions for "Locating a subtree...", "Adding a key", and "Adding a value", I was able to add the keys and fix my printing problem.

I don't know about you, but I'm not a techie by profession, so editing the registry was scary. If you want more guidance, I'd be happy to give you more detailed instructions. I'm so happy that I fixed it that I'm willing to help anyone else who has been pulling out their hair over this.

Good luck!! :)

If possible could I have more detailed instructions as I have tried the above I seem to be doing something wrong because it is'nt working for me, I have had this problem for months now.

Regards saasie

If possible could I have more detailed instructions

W t f sassie?
https://www.askmehelpdesk.com/email/cannot-print-emails-1804-4.html#post115042

U don't need detailed - just download and run.
That's why Knoxie & Sally Ann are the heroes on this.
'cause you don't need details.
Thanks again the K & SA by the way
C you

Hey Hey

I'd like to thank all of the above for the time they took to share this answer.
I wanted to add because my problem became even trickier, so I wanted to include the answer for other seekers of answers to the problem.

I had the error
An error has occurred in the script on this page:
Res//C:\\winnt\system 32\shdoclc.dll/preview.dlg

On a citrix terminal server. It was effecting all users trying to print html email messages from outlook 2003.

I tried the registry fix carefully without success. All users on terminal server have their own registry hive, so I suspect I would have had to change each individual registry. Not just a simple import.

Reregistering fixed the problem. Run from the run prompt or cmd prompt.

Regsvr32.exe %Windir%\System32\Ole32.dll

I believe the app which caused my problem was ACT Premier 9.0 update

Thanks again

Since Icould not access Knoxie's solution, I tried the simplest first: earlier restore point (did not do it for me... ) then Johnsondata's "Run from the run prompt or cmd prompt.

Regsvr32.exe %Windir%\System32\Ole32.dll

AND IT WORKED!. Glory Hallelluah

Thank you all

:D You guys rock! I do not normally sign up for these things, in the interest of time and Spam.. ;-)) However, I felt compelled to provide feedback here. For whatever reason, I had Nero 6 and Roxio 2.0.4 (4 modules) installed. I uninstalled both, rebooted, was still unable to print HTML from my Outlook. At that point, I created a Restore point, applied the Regsvr32.exe %Windir%\System32\Ole32.dll fix, and voilà! I am back in business. Thanks all for you contributions to this forum!

This definitely works
Click start then run and type this in or copy and paste Regsvr32.exe %Windir%\System32\Ole32.dll

w t f sassie?
https://www.askmehelpdesk.com/email/cannot-print-emails-1804-4.html#post115042

U dont need detailed - just download and run.
That's why Knoxie & Sally Ann are the heros on this.
'cause you don't need details.
Thanks again the K & SA btw
c ya
Since the download is no longer on the site - can we get details? Or can someone rehost the fix?