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anmackay
Nov 16, 2005, 07:11 AM
My computer does not shut down completely. I get the MS sound, it tells me I'm logging off and it hangs with the screen saying Windows is shutting down. It does this about 60% on all shutdowns. Anybody any ideas? Im using Windows XP.

fredg
Nov 16, 2005, 07:46 AM
Hi,
This might take a little time in trouble shooting because there are various things that can cause this.
Here is a link, with step by step instructions on what to do, and then keep going until you find the specific problem, then how to fix it.

http://support.microsoft.com/default.aspx?scid=kb;en-us;308029

I do wish you good luck, and hope the first steps take care of the problem.

RickJ
Nov 16, 2005, 07:59 AM
In my experience, incomplete installation of updates or software has been the #1 culprit.

If you've recently installed software or done a Windows update, try restoring to a point prior to the installation.