My computer won't log in to internet. I know I have signal I even called the company. When I turn on my computer it takes a long time (around 3 mins) to load my desktop. And when that happens my tool bar at the bottom looks like windows 2000 or 98 which is suppose to be windows xp.

And, every time I click on the icon to connect to the internet an error pops up. When I do click on "cancel" or "ok" my PC automatically restarts.

It seems I have a virus.. I guess. But, I lost my disk to reformat my PC.

What should I do?

What is the exact text of the error message?
Also is it possible you are booting up into Safe Mode?

What is the exact text of the error message?
Also is it possible you are booting up into Safe Mode?


Hi,

It's one of those errors where... To send a report to Microsoft I think. Kind of like "Microsoft has encountered a problem..something...something...would you like to send a report...something...something " lol Sorry I can't really remember.

Naw, I don't think I'm booting up in safe mode.

The it's probably best to boot up into Safe Mode (http://www.computerhope.com/issues/chsafe.htm#02) and do a complete virus scan from there.

The it's probably best to boot up into Safe Mode (http://www.computerhope.com/issues/chsafe.htm#02) and do a complete virus scan from there.

That's cool. My problem is I don't have a virus scan lol :D Guess I have to pay for one. Will reformatting help?

Don't pay --> Grisoft AVG: AVG Free Advisor - Installation files & documentation (http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff)

Hmmm when I do boot up in safe mode I can access internet? Really? Than just d/l AVG and go from there?

No, you won't have access to the internet. You'll need to get the latest install file from another computer and burn to a CD.