supriyobiswas
Oct 21, 2007, 09:44 PM
What dowe mean by configure the ERMS ?
What is ERMS?
biggsie
Oct 21, 2007, 10:51 PM
It means : E-Mail Response Management System (ERMS)
ERMS Under the Hood: Configuration Tasks and the Service Manager Profile (CRM Expert, Volume 3, Number 1) (http://www.crmexpertonline.com/archive/Volume_03_(2007)/Issue_01_(January_and_February)/v3i1a2.cfm?session=)