Hi all, I have just installed the software package that came with the above printer and when I came to use HP Image Zone a message kept coming up saying "The application failed to initialize properly (Oxe0000135}. Click on OK to terminate. Does this mean I haven't installed the software properly and would it be better to uninstall and then reinstall again. Thanks Richard

You could try the uninstall/reinstall route first but failing that go and grab the latest drivers from HP's site.

With the recent problems you have been having it sounds like you could do with running my maintenance routine.


When was the last time you did some serious maintenance on your system ?

System maintenance includes:
Defrag
FULL patching
Virus scanning
Spyware scanning
removal of rubish files

Defrag is an inbuilt function in XP.
Open My Computer > Right click C: > Tools Tab and its there.

To make sure everything is running fine run both anti virus and anti spyware apps in normal AND safe modes. (make sure that they are updated first ! ;)) (AVG (http://free.grisoft.com/doc/1) is good and free AV)
(A couple of good removal tools are Spybot (http://www.safer-networking.org/) and Adaware (http://www.lavasoftusa.com/software/adaware/))

ALso an on line virus and spyware scanner is Trend Housecall (http://housecall.trendmicro.com/)

Just a note: actively running two AV's on one machine can cause problems.
So if you are thinking about it make sure your current one is disabled first.
Same thing applies to online scanners as well.

Removal of junk files is easy with CCleaner (http://www.ccleaner.com) a free app that does exactly what

If all this fails then a repair install may be in order:

Here's (http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx) the official Micro$oft way of doing it,
and Here's (http://www.geekstogo.com/forum/index.php?showtopic=138) one with screen shots.

Basically this installs windows over the top of your current setup.
So you don't loose any information you already have.

This lot should resolve your issue.

HP has greatly updated its Image Zone (now called Photosmart) software. You can download the latest from hp.com.

Thanks for the advice to both,you, Curlyben and Scotgem. Could either of you explain what the hell does "you must spread some reputation around before giving it to ........ again" mean? I do like to thank everyone for their help and this is frustrating. Yet again I must be dumb or I am just too new to this yet!
Cheers Richard

The site has an inbuilt limit to the number of times you can give one member reputation, i.e. rating their answer.
The "spread" means you need to rate 5 other answers before you can come back and rate us.

Saying that I personally find a thank you post much more fulfilling than a simple rep point.

Thanks, that's fine then. I don't want to ask anyone else anything for the sake of it just to do that so this way suites me too. Thanks for that. Richard