:confused: How do you go about ordering computer protection and have it charged on your phonebill?

I've not heard of that. You might contact your phone company to ask if they partner with companies who provide computer protection.

Why bother whe there are so many excellent FREE applications out there that will do exactly what you are looking for ?


When was the last time you did some serious maintenance on your system ?

System maintenance includes:
Defrag
FULL patching
Virus scanning
Spyware scanning
removal of rubish files

Defrag is an inbuilt function in XP.
Open My Computer > Right click C: > Tools Tab and its there.

To make sure everything is running fine run both anti virus and anti spyware apps in normal AND safe modes. (make sure that they are updated first ! ;)) (AVG (http://free.grisoft.com/doc/1) is good and free AV)
(A couple of good removal tools are Spybot (http://www.safer-networking.org/) and Adaware (http://www.lavasoftusa.com/software/adaware/))

ALso an on line virus and spyware scanner is Trend Housecall (http://housecall.trendmicro.com/)

Just a note: actively running two AV's on one machine can cause problems.
So if you are thinking about it make sure your current one is disabled first.
Same thing applies to online scanners as well.

Removal of junk files is easy with CCleaner (http://www.ccleaner.com) a free app that does exactly what

If all this fails then a repair install may be in order:

Here's (http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx) the official Micro$oft way of doing it,
and Here's (http://www.geekstogo.com/forum/index.php?showtopic=138) one with screen shots.

Basically this installs windows over the top of your current setup.
So you don't loose any information you already have.

The only way that might be possible is if you are getting your phone service and DSL from the same carrier and then they offer it as part of their ISP services.