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    Deirdre Joubert's Avatar
    Deirdre Joubert Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Aug 5, 2007, 10:31 AM
    ERP Service Desk - Cost per call
    What is the average cost per call per user for an ERP system
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    Aug 5, 2007, 11:09 AM
    About twopennce h'penny.
    There is NOT enoughinformation here to answer this!!
    WajdaB's Avatar
    WajdaB Posts: 1, Reputation: 1
    New Member
    		  
    #3

    Feb 20, 2008, 06:19 AM
    Hello

    What is the industry average cost per call for computer Help Desk support?

    Please let me know ASAP

    Thanks
    Be4no77's Avatar
    Be4no77 Posts: 1, Reputation: 1
    New Member
    		  
    #4

    Oct 17, 2009, 08:09 AM
    No Easy answer on Cost per Call...

    I have been involved in well over a dozen medium-large scale helpdesk's and each time the calculation is different depending on the reasons for the calculation.

    I took averages across several recognised benchmarks, I came to the conclusion that the CpC averaged at around £10.00 per call.

    The official Benchmarking agent I use claims that it's around £8.50 within my peer comparison, other helpdesks of similar services etc.

    I personally use cost per contact, as my service make inbound and outbound calls as first contact, + we also use other multimedia options for customers to contact us, i.e. web forms etc.

    Hope this helps
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