I am on my 3rd router trying to solve this problem originally thinking it was the brand of router. I now have a netgear router and I am trying to run it on Windows XP system, the problem is this: once inserting the program cd into the desktop and loading it up I have went through all the prompts and instructions hooking the router up. I have a DSL internet hook-up which works fine until hooking up through the router. All of the lights that are supposed to be lit on the router are lit once hooked up, the program shows active internet connection but once it tries to connect it says connection failed. Now I am assuming it is an internet connection option problem but I can't figure it out and no one seems to have the answer! Any help would be appreciated thanks for the help!

viper21

when you have hook up the router to the modem have you try turn the modem off and back on what internet company are you with ?

Squiffy

If you are with aol call them up. I had the same problem with my netgear set up and aol talked me through the whole thing. If that fails, you can e mail netgear themselves, the email address is on the leaflet, an they can be of great help too, and dont charge you.