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    Fakir's Avatar
    Fakir Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Aug 15, 2007, 12:00 PM
    Helpdesk staff motivation
    How can we improve and motivate our help desk staff?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Aug 15, 2007, 12:01 PM
    Pay them better. Offer incentives on how quickly calls are resolved.
    Lowtax4eva's Avatar
    Lowtax4eva Posts: 2,467, Reputation: 190
    Ultra Member
    		  
    #3

    Aug 15, 2007, 12:57 PM
    Scottgem is right, people like money. Things like office parties on slow days and making the office look a bit better might work too, but... you know... money!

    Of course by the rating given above it sounds like you don't want to spend anything to get morale up, correct?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #4

    Aug 15, 2007, 02:55 PM
    Well obviously three people don't know that it was a bad answer so that makes YOU wrong. I grant the answer was a bit flip because its so obvious. But it still was valid nonetheless. There may be other ways to motivate people, but what motivates them most is remuneration.
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
    Expert
    		  
    #5

    Aug 15, 2007, 04:40 PM
    Let me see, flexable hours, better parking for someone who is employee of the week. Get them better computer equipment, telephone equipment and be sure they are not overworked. Have enough employees for the work load. But bonus money for meeting certain goals is almost always the best. But it appears you want something that does not cost money.
    Make sure the work area is bright and cheerful.
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