Can't Renew IP Address

StuMegu · Jul 29, 2006, 02:32 AM

Hi Cheryl, me again.

Can you try pinging the gateway with the command "ping 192.168.1.1" from the laptop

If that works then try pinging a website e.ge "ping www.google.co.uk"

If that works then I would look at your browser settings. If you are using internet explorer go to Tools -> Internet option -> connections tab and make sure "never dial a connection" is selected and under the "lan settings" button, check "automatically detect settings". Ok all the way out of these windows and exit internet explorer. Then try again and let us know how it goes.

Curlyben · Jul 29, 2006, 04:26 AM

If you have set a static IP address then the release/renew functions will NOT work.

OK I have a couple of things you need to try.
1/ why is this wireless connection 2 ? Is this your primary wireless connection.
2/ On your router is the DHCP set to give out enough IP addresses ? No IP conflicts ? Range should be 192.168.1.2 to 192.168.1.4 at least. (2=desktop, 3=laptop 1, 4=laptop 2)
3/ Is your connection encrypted (WEP) or otherwise security enabled ? This kind of issue is usually related to incorrect WEP key.
4/ Maybe worth manually setting DNS as this can cause issues.
Try 149.174.211.5 and 195.40.1.36
5/ Have you tried a repair on your connection ?

If everything above is set your TCP/IP options should look like this:

cdenny · Jul 29, 2006, 10:16 AM

Hi Stu,
I had no trouble pinging 192.168.1.1 or the site you said to ping. I changed the settings in internet explorer, rebooted... Still the same. I also tried using my Netscape Browser to see if it was just Internet Explorer, Netscape did not work either.

--Cheryl

cdenny · Jul 29, 2006, 10:24 AM

Hi CurlyBen,
I tried to repair the connection, that didn't work. It is WEP, security enabled, I have entered the network key. I did set the DNS manually, still did not work. Yes wireless connection 2 is my primary connection, I don't know why it is named #2. And, I don't know how to tell what the DHCP range is on the router. There are no IP conflicts.

Curlyben · Jul 29, 2006, 10:46 AM

OK now I'm confused If you can ping google by name then you should be able to connect to it fine.

cdenny · Jul 29, 2006, 11:20 AM

I know that... The connection says I am connected, but when I try to go on the internet nothing comes up and the "server cannot be found." I am confused too, it really does not makes sense. So, I have no access to the internet even though the icon in the toolbar says I am connected with Excellent Strength... Go figure.

Curlyben · Jul 29, 2006, 11:22 AM

Ok try typing this into your address bar: 216.239.59.103
This is the IP for google.
If this works then its a DNS issue

cdenny · Jul 29, 2006, 12:38 PM

Hey Curlyben,
I tried putting in that IP address into the address bar and got nothing.

StuMegu · Jul 29, 2006, 02:45 PM

All this is very strange, all that it can be is a firewall issue. There must be some kind of port blocking going on on the router. Have you spoken to Verizon about this issue, is it their router or did you buy it separately. Maybe they restrict the number of users based on the account type?

Can't Renew IP Address

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