Windows XP Home, blank screen (with cursor

rasha_qissi · #1 Oct 16, 2009, 08:43 AM

hi all

i have Windows XP Home, blank screen (with cursor) thi is the third labtop with this problem this week i need a solution i cant boot from safe mode and have no response when i try ctrl+alt+del help me

joel0613 · Oct 16, 2009, 08:48 AM

Hello,

First thing you should try is putting the Windows XP Home CD in and booting off of it. Start the installation and then hit R when prompted for repairing the installation. Don't do recovery console. Do the repair. This will reload Windows and it will not effect your data.

Good luck

rasha_qissi · Oct 16, 2009, 08:57 AM

Hi
tahnks for ur replay
itry this solution but i still have the same
problem

still need help plssssssssssssssss

joel0613 · Oct 16, 2009, 09:06 AM

Hello,

Going to need more information. When you turn your notebook on, does the Windows startup screen show up? Does your computer beep once when turned on? Do you have any USB devices plugged into it?

Thanks

rasha_qissi · Oct 16, 2009, 09:50 AM

hi
iturn my pc normally last time ihave this problem with 3 notebook in my work company the same action taken even every user was take different action no usb was plug in and the comp peep normaly

Jamtrac · Oct 23, 2009, 12:45 PM

Quote:

Originally Posted by rasha_qissi

hi
iturn my pc normally last time ihave this problem with 3 notebook in my work company the same action taken even every user was take different action no usb was plug in and the comp peep normaly

Hi Rasha, We seem to be experiencing the same in a corporate environemt as well, we have had over half a dozen of these instances in the last 2 weeks. Not much info on this out there. The only thing we have implemented recently is Symantec Endpoint Protection, so not sure if that is causing it, the only other thing would be regular windows updates. I have found that booting the system to a utility cd (Hirens etc.) will allow you to access and restore the latest registry hives from System Volume Information.

Boot to a live cd to be able to access the c drive.
Then follow the steps outlined in this article:
hxxp://support.microsoft.com/kb/307545

replace x's with t's in the url above.

Hope that helps, wish we knew what was causing it, as it is a real pain if it happens at a remote location.

James



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