At Ask Me Help Desk you can ask questions in any topic and have them
answered for free by our experts. To ask questions or participate in
answering them you must register for a free account. By registering you
will be able to:
Get free answers from experts in any of our 300+
topics.
virus (trojan killfiles.spy.banker.arl is in windows install
hi this virus is n my sfc dll file i have found where it is i know what it is i can not download anything to kill it on the internet it wont let me i can not install any antivirus soft ware it wont let me install i did get spyware doctor and it got rid of 102 other things and it tells me to uninstall windows and reinstall to get rid of this ------ PROBLEM!!!!! I DONT HAVE A DISK !!!!! AND I DONT HAVE $199.00 the file it is in is sfc.dll c:\winnt\servicep application extention CAN I DELETE THIS FILE ? OR WILL I REMOVE SOMETHING VERY IMPORTANT TO MY COMPUTER? please help im going nuts!
THANK YOU RENA
any changes that either happened or that you perhaps made to your computer around the time that the problem started; particularly any software or hardware that you installed or setup
try to go into safe mode and run spyware doctor again to see if it can get rid of anything else
Safe mode - restart pc and while pc is starting tap the F8 key every 1 sec and you should come up to a boot menu, choose safe mode and run spyware in safe mode to see if anything else can be cleaned
do you get any error messages? if so, what are they?
Is getting online only problem
Every major computer brand has reinstall capability. What's the make and model of your computer?
Your authentic Windows Serial # should also be on your computer somewhere. With that key, you can use anyone's Windows CD to reinstall the operating system, but the RECOVERY CD from your manufacturer would be better since it would give you your computer back the way it was you bought it, factory fresh, with all the right drivers and such.
This virus problem WILL require official intervention. There are no shortcuts with some of the deepest infectious events. This is one.
So get over the idea this is gonna go away easy, and start arranging to acquire the Recovery CD from the manufacturer, borrow someone's Windows CD to reinstall with your license #, or give the computer to someone to fix for you.
hey thank you for responding 1st responder --i have booted up in safe mode ran spy dr and it found nothing - i can get online but it is slowing down the computer - op syst is windows 2000 prof nt 2nd responder----how can i find the seriel number did u say ?
3 rd responder---- i was hoping you wouldnt say that thank you for answering
To find your installation CD Key, LOOK UNDER or ON BACK of your computer. Computer builders put the Windows Authentic Product label on the computer and it includes the key.
If for "some reason" it's not there, can't imagine why it wouldn't be, you can use a free utility to find it on your computer, but you will have to get your computer to boot at least once to use it.
I've attached the free tool I use. Run it and it immediately shows you the Windows install CD Key.
Linear Mode
