Hi
please would someone be able to help me I have a big computer problem but haven't much of a clue about computers.

It started a couple of weeks ago when my computer would restart for no apparent reason whether on the internet, playing a game or doing anything really. When the computer restarted on its own I would get 'this system has recovered from a serious error' message.

When I looked in the technical info that would be sent to microsoft it had the following 2 files in it:

C:\windows\minidump\mini080504-01.dmp
C:\docume-1\richar-1\locals-1\temp\wer11.tmpdir00\sysdata.xml

I checked out the application and system errors in event viewer.
Whatever the errors were had an event id of 1003 in the system part of the event viewer and event id 1007 in the application part of the event viewer.

The system error with event id of 1003 has a description as follows:

error code 10000050, parameter 1 dcdb8616, parameter2 00000000, parameter3 f83d9043, parameter4 00000000

The application error with an event id of 1007 has a description saying the following:
windows cannot determine the associated site for this computer(The RPC server is too busy to complete this operation). Group policy processing aborted

Someone told me to switch off auto restart to get a better error message that could show the problem. I did this and the next time the computer restarted I got this message on a blue screen:
--------------------------------------------------------------------------
A problem has been detected and windows has shut down to prevent damage to your computer

The problem seems to be caused by the following file : Ntfs.sys

PAGE_FAULT_IN_NONPAGEDAREA

Technical info:
***STOP: 0x0000050 (0x8A010FFD, 0x00000001,0xF85D8FC3, 0x00000000)

Ntfs.sys - Address F85D8FC3 base at F85C9000, Datestamp 3d6de5c1
--------------------------------------------------------------------------
Then a few hours after doing this all sorts of things started to go wrong with my computer for no apparent reason.

Firstly, all of a sudden, search and run would not work in the start menu (I click on them and nothing happens) and although I can get to control panel, none of the items inside control panel (such as system etc) are clickable.

So I restarted my computer and had a black screen and an exception message. I restarted my computer again and this time it got to windows. I went on the internet to try and find some help but then got the following message:
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'This system is shutting down this shutdown was initiated by NT authority/system'

C:\windows\system32\services terminated unexpectedly with status code 128
--------------------------------------------------------------------------
Everything just freezed so I had to restart my computer.

Then I found after this restart that not only would control panel, search and run not work in the start menu but also outlook express had changed appearence. It now looks like a .exe file I think, it is a white box with a blue line across the top and when I click on it it says:
--------------------------------------------------------------------------
The item msimn.exe that this shortcut refers to has been changed or moved so this shortcut will no longer work properly
nearest match based on size, date and type:
c:\programfiles\internetexplorer\iexplorer.exe

Do you want to fix this shortcurt to point at this target or do you just want to delete it.
--------------------------------------------------------------------------
So I can't get in to my outlook express now eithier.

Then system restore has become unclickable in my start menu and I have tried system restore in safe mode loads of times but it always crashes halfway through with the 'this system has recovered from a serious error message'

I have now noticed that when I right click an object not all the options are there such as 'open with' has dissappeared and 'send to' has dissappeared, when I right click my desktop (to look at properties and screen resolution for example) nothing happens also when on the internet all the pages I have open will sometimes close for no reason and my dial up connection appears asking me if I want to disconnect from the internet.

And that is where I am now.

I know it is a lot to ask but I would be really grateful for any help whatsoever because I really don't know what I am doing.
It seems that something is going wrong every second can someone please advise me as to my best course of action?

Please help

Whiskey14

Hi monk2706,

Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down exactly anything it finds, then return to: http://sarc.com/ and do a search for what was found. Symantec usually has a removal tool and/or directions for manually removing.

You might have the flash(upgrade) the BIOS. What kind of computer do you have?

Hope this helps!
Whiskey14

Mksv

hey i see that this post is quite old.. and i am encountering this problem as well... can i ask if you have found a solution to it? thanks.

fredg

Hi,
I suggest you take your computer to a local computer sales/repair store near you.
They will be able to fix it.
Do NOT "flash" the BIOS; cause if you use the wrong version, the computer will have a more serious problem!

It could be a virus, it could be your ntsf system is corrupt, or a file corrupt.

Best wishes,
fredg

Wendy225

Well now, the Senior Expert that gave you the answer of take it to a Pc repair place and they will fix it.

Anyone can do that and spend the minimum $75 or it takes to do so, we come to these forums for other answers we can do on our own.

Try the Winxp recovery console, or reinstall your WinXP CD, also update all your programs and download and install all Windows updates.

See if this helps, before you spend money on repair., what a crappy answer senior Expert,

NeedKarma

That's a little harsh don't you think? I'm going to side with fred on this one.

Computer users come in a variety of levels; if you deal at all with a large number of users you would be aware of this. The original poster stated "haven't much of a clue about computers". I doubt he would be comfortable accessing the XP recover console much less getting the correct flash program and the correct bios file. Sometimes the user reaches the stage where they (a) are no longer comfortable performing the self-fix steps, (b) have spent too much time trying to fix the problem and want the thing fixed and need the use of their PC again in a hurry.

That's why local computer repair businesses exist - it's based on a concept called "opportunity cost".

I like it here (this forum) because it's very civil, let's try to keep it that way.

Have a great day.

nicathug18

Hey I have the Same problem my computer restarts for no reason I don't knw wut it is. I took it to an expert and he says it could be the power supply. I'm Frustrated anybody got ideas???

godfather8

I have been getting the ntfs.sys error, and the blue screen error with my sound card, smwdm.sys, and I get them very often. I have reformatted, bought new parts, downloaded new drivers, I have done virtually anything that I can think would be the problem/solution. If u can help me and nicathug, that'd be great, thanks. (I've tried everyone else's ideas that replied)


**I'll go ahead and get you another copy of that memo**

nicathug18

If anybody could help i would greatly appreciate it

fredg

To Wendy,
"crappie answer"???
Just for your own information, many, many persons have "wrecked" their computers by trying to fix them on their own, using question sites.
I am NOT saying the question sites gave wrong information, I am simply saying that when a person who has no experience except to turn on a computer tries doing things they have no idea about, they can harm the system so badly, that it will not even boot up. This original question is one of those issues that can be harmed even more by a novice.
I have helped many in my local area with these types of problems.
They would have been much, much better off spending the $75 to being with, and learning from what the computer Tech did.
Wendy, you usually give very good answers, but you do not realize that others aren't as good with a computer as you are. You seem to have forgotten that one little very important idea. You can give good answers, but you have no idea what an inexperienced person will do with them!
fredg