Whenever I start my DELL PC, internet connection could not be made for IE7 or MSN Mail, but if I log off WindowXP and log onto WindowXP again then IE7 and MSN mail opens normally. This stated happening for about 2 weeks. At the same time, I started getting the following error message when I shut down or log off.

"dwwin.exe - DLL initialization failed
The application failed to initialize because Windows is shutting down"

Could someone provide some light on this problem?

ScottGem

How do you connect to the Internet?

Frank Choe

I use Verizon DSL and a wireless card to connect to internet. Frank

ScottGem

Ok, so you have A Verizon Broadband modem and wireless router combo unit? I've heard a lot of very negative things about those. I would suggest going back to Verizon and getting just the modem or instructions on how to disable the router part and get your own router.

Frank Choe

Scott,
Actually I have a separate Verizon DSL modem, and a wireless card. And there was no problem for the last 2 years. This problem only popped up a couple of weeks ago when I was cleaning out my Temp folder to make my computer work more efficiently. I was told that I could clean out everything in Temp folder. I conservatively deleted all word files and text files - would this be too much? One other thing is I was using Antispyware called Xoftspy, which helped me in the past but lately I heard that this particular software sometimes delete some of the operating system software. I am suspecting that through these actions of mine, some of the needed files got deleted. If someone had the same experience as I have and fixed the problem, he would know the answer.

ScottGem

You have a separate modem and a wireless card, but you don't mention a wireless router?

If you think the problem is a too thorough cleaning try going back to a restore point prior to the cleaning.

TheSavage

If I recall correctly the verizon disk comes with a test and repair connection feature also.

Frank Choe

Are you sure? They could have for MSN mail because it is a special blend of
Verizon and MSN, and I already talked to Verizon techncial support to download the MSN mail software. On Internet 7, the product is from MicroSoft and Verizon could not have the repair tools for IE 7. Interesting thing is that it only happens when I start up (reboot), and It works normally when I log off and log back on with Window xp. Mystery, Mystery.

TheSavage

this is a screen shot of the Verizon help center on the disk http://tinyurl.com/y32luv
what you can do is try is testing your connection with it.

You might want to try a different browser [ firefox or opera ] and see if it still happens
Personally I only use IE7 except for windows updates. Firefox rules [imho]

Frank Choe

Apparently, FireFox has no such problem. Someone helped me to load FireFox, and it works as soon as I start up my PC. However, IE7 and MSN do not work right after startup. They freeze with the opening windows and I had to force them to turn off the opening window. Also many of the shortcuts on the desk top do not function. When I try to use Verizon disk, it did not allow me to use it. They require additional log-off and log-on of Window xp before they can be accessed normally. After I log ff and log on Window xp, I will search Verizon disk which I finally found last night.