You could also look at the documentation that came with your laptop and contact the company by phone. They usually print a support phone number on the last page of the manual. Tell them what the problem is and they will help you step by step. If you bought it at a dealer near you, take it there, they should have techs from that company come by at least once a week and they usually have a special CD to retrieve emergency imformation like what you need.
If you bought it off the street from someone you don't know, then, sorry you might not get it to work at all unless you know a good hacker.
If it is stolen property, be careful, as there are programs installed on some laptops that detect where the stolen property is once it is turned on. Just want you to know this so that all bases are covered. Good Luck.
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