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Has anyone had any experience with Two Worlds United, a foreign exchange placement service for high school students? I am beyond the frustration level trying to get them to acknowledge me since they failed to place my daughter last September and will not refund me any of the thousands of dollars fees that were all paid in advance. I mean they will not answer e-mail or phone messages (they do not have live people on the phone, just leave your name and number and we will call you back). When we were applying and paying they were always available.
"I am just trying to see this situation from different angles, if you do not want me to try and do so, it's fine. Though please don't complain about not being able to get any help on the matter when I have offered to try and help resolve some of the issues."
I feel like a broken record. Kenobi4, you seem to be the only one to have found positive feedback regarding TWU, and in the interest of seeing another side to this issue, we have asked over and over where your information comes from. I don't think anyone is likely to take your assesment without backup.
I said from the begining that I was only posting in here out of curiosity, and it was true. MommaRobbie, you have neither asked nor answered a question that I can see, therefore you require no response. Burned, I am not offering to get your money back, I am merely suggesting that instead of arguing over the same issues with the same people and getting nothing done, I would be willing to act as a liason of sorts on yours and all upset parties behalf.
I have no connection with them, I just live in the same general area, therefore making it much simpler for me to actually talk to them. As I said, I have had little problem making contact.
Though Momma, I will say this. It is NOT TWUs responsibility to make sure their customers are happy with their placement. They cannot gurantee all each and every request that they recieve, though I am certain they do their best. For instance, TWU cannot guarantee a child's placement in a Christian home. In this instance people must understand how difficult it would be to get a foreign home to take in a child they don't know in ther first place. All TWU does is find placement, enroll them in classes, and provide contact numbers if anythign goes wrong. Once they have found placement, and done the legwork for the trip, it is no longer justifiable to ask for a complete refund just because of some detail that could not be fulfilled in the destination country.
It reminds me of when I worked at Blockbuster Video in college. Too many customers would come in asking for their money back, usually because they did not enjoy the movie. If not that, they'd ask for credits on late returned items. If everyone who had a small gripe with a company complained and expected and recieved a refund, it would pretty much destroy the economy. Businesses cannot be so lenient.
I am neither naive nor with TWU, and to say so is a violation of the rules of this site. I SERIOUSLY doubt they never sent you that check. But as you are not willing to prove you even recieved this "letter", I have no reason to believe it exists and no reason to believe you have a valid complaint against the company.
Gloria, sorry sorry....work is keeping me busy. As I promised Curlyben, I will post links to pos feedback when time permits.
I don't understand. Why would you accuse burnedby of those things; what could you possibly think would be their motivation? And why do you think that as a total stranger you are entitled to documentation from them? Your combative attitude won't be successful as a liason for upset parties. Your Blockbuster anecdote wasn't exactly on point, I think. Companies absolutely have a duty to provide for the safety and well being of the children they have agreed to place in foriegn homes, and again, if you re-read the previous posts, I think you will see that you have missed or glossed over some important details. If companies were not expected to deliver what they promise THAT would be what would pretty much destroy the economy.
So, in less than six months 5500 people came by and not one stopped to give positive feed back for TWU, with the exception of the plants by Two Words United themselves. I have done quite a bit of googling on this myself in the last few days and I have turned up nothing positive either.
To: KENOBI4, please be advised and make no mistake that you do not have my consent- express or otherwise to represent, liase or act on my behalf in any capacity. I need to be done for right now as there is absolutely nothing I would like to add that I would be allowed to say.
I just sent this email to the email addresses that we have on file for what seems to be TWU employees/representatives that signed up with usernames on this site:
Quote:
Originally Posted by email from rickj
Subject: An olive branch and invitation to Two Worlds United from AskMeHelpDesk.com
I am an administrator of AskMeHelpDesk.com - and am aware that the usernames that were set up from the IP address of ******** were banned. This was due to misleading postings.
We cannot guess what individual or individuals did this, but we would like to give your company every opportunity to respond to the complaints in that thread, so invite you to return to the site with the full assurance that you will be treated fairly. You will, though, need to sign up with a new username.
Further, I have copied this email as an announcement in that thread - with the reminder that we will continue to strictly enforce the rules of the site, especially regarding disparaging comments to/about other users.
I have no ill will toward TWU and can promise you this. If you do decide to post in that thread, the administration of AskMeHelpDesk.com will go to extra lengths to be sure that you are treated fairly - and that the dialog remain professional.
Rick J
They may or may not choose to accept our "olive branch", however if they do, please take this as a reminder that we are serious about moderating the thread to be sure that it remains professional.
To: KENOBI4, please be advised and make no mistake that you do not have my consent- express or otherwise to represent, liase or act on my behalf in any capacity. I need to be done for right now as there is absolutely nothing I would like to add that I would be allowed to say.
No member of this site "represents" any other member. Members are free to post here, and, if they choose, act upon what they learn here. That's what the sharing of information is all about.
Back to post #134--sorry mods, cannot figure out how to do excerpts of posts and all that other cute stuff everyone else seems to know--(J-9, a private tutorial maybe?) Anyway, Kenobi, before you go much further, I think it would be most elucidating to the board if you could address the questions posed in #134, particularily in light of your subsequent posts. It seems to me that the questions and facts are directly presented, however, the answers and comments don't appear to be on point. If this is a communication issue, please let me/us know and we will try to break things down for you. As everyone has a slightly different story, I know that the details can run together.
In that regard, I'd like to direct you to the TWU website, particularily where they describe the experience they will deliver to the student. (Again, I have the quoting issue), but to my point in particular, there is a lengthy description of how the student will be "a part of the family". Was I not to rely on that information and the subsequent email I received from Sarah Campbell? I know it's a leap of faith to believe that such an email exists, but several AG's have copies as does TWU. (If they didn't keep their own, more than one gov't agency has provided them with a copy of mine.)
And of course, there is entire experience I have had with TWU--I won't repeat it here, it's on my website cited earlier in this thread. In front of God, Sarah Campbell and an associate of mine, on speakerphone, Carlos Diez screamed that he was sending my son home and that I would get refund.
Okay, be me. My kid is at least 14 hours ways from me (in a perfect world) and the company that I entrusted him to apparently could care less about his welfare. The answer is so simple it hurts. You get your kid out of those people's clutches as fast as you can. Period. Any contract is only as good as the parties entering into it---think about it.
RickJ--TWU wants to come on as themselves, fine, I'm all for it--it's clear that this forum has affected their bottom line as has my website and others. How do I know? Got a letter from their attorney demanding that I "Cease and Desist".
I'm still out a considerable sum of money, and I believe that my critique of TWU is not unlike (borrowing from the earlier Blockbuster analogy), a critique of a movie. Been there, done that, here's why I didn't like it much. As far as I know, no one has to listen, heed or think a heck much of my experiences or my opinion. But, I have the what is true for us on my side. And, I'd like to think that even today, a reputable company would say: "How can I fix this for you? How can we reach an amicable conclusion to our transaction. Haven't seen it from TWU and neither have all the others on this thread and the bloggers on my website.
By the way, at no time during any of this nightmare have I concealed my identity, not on my site, not on this thread. Can TWU say the same?
By the way, can anyone tell me how to get rid of the various Africans that are offering me miilions daily on my email?
And where are my birthday wishes?
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