i am not completely new to computers as i have been using them for about 15 years, but am having a problem i cant seem to fix my self. Every once in a while when we are on the internet we get a message pop up that says "Iexplorer caused an error in .... " and then somthing about it will now close and the only option you have it to let it shut down the internet. I had a virus scan downloaded and it found 4 viruses that were causing other things to not work, this deleted those things but didnt fix that. so earlier i did a complete factory restore thinking this would solve it and low and behold... IT DIDNT!!! Now what to do?? I am completely baffaled.. help!!

twinkiedooter

Do you have any kind of antivirus program like Norton AntiVirus running? If not, you should invest in a good antivirus program.

newlablover

I downloaded avast and it hasnt shown any viruses since i got rid of those other ones but i am still having the problem with the internet shutting down when that message pops up. i will have to write it down so i can post eactly what it is.

invisibleman_productions

Hello newlablover

please download hijackthis
and post a hijackthis log.

Thank you

newlablover

what is this and what will it do??

invisibleman_productions

if you had read the link in my answers