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Thank you very much for all your answers. I appreciate the help you've given me.

I did have medical documentation for the snow incident. Since I had back surgery last year, falls like that are considered very dangerous for me, and I did have to go in for x-rays and medical...

I was fairly new to my job, had started on 12/20/2012. We had a three week training course and then was placed on the phones to take client inquiries. During that time, I missed a day of work on...